Thank
you for visiting our about
me page.
(Please choose from any of
the following links below
for more information)
Please note:
Our office we will be closed
over Weekends, Public & Bank
Holidays
Quick
message from us.
We are a Medium business
primarily trading within the
UK , we bring top quality
items to eBay as cheap as we
can possibly manage. We try
to provide the best customer
services that you deserve,
If you have any problems
then contact us and we will
try our very best to resolve
your problems as quick as we
can, all we ask is that you
contact us BEFORE leaving
Negative feedback. We try to
answer most emails within 48
working hours but we do get
busy and it can sometimes
take a little longer so
please be patient.
Our Address
Dashmedia Studios UK
Off the old pepper lane
Shevington, Wigan
Gtr Manchester
WN60SX
Office Opening Times
Office
Opening Times
Monday to Friday 10am - 5pm
Weekends & Bank Holidays
CLOSED
Customer Service (Email)
Monday to Friday 24hrs
Closed Weekends
Christmas
Period Closed from the 20th
to 31st December
Product Quality Control
All of our items are checked
before they are dispatched
and all our tangible items
are dispatched in quality
protective packaging to help
ensure they get to you in
perfect condition. If you
have any questions about our
items feel free to email us.
Shipping Information
We aim to ship all our
tangible orders within 24-36
hours of payment being
received.
All tangible items are
dispatched via Royal Mail
according to the postage
method as stated on each
listing.
All intangible items are
digitally sent instantly via
our own Secure Pickup
Portal.
Items
dispatched via first class
normally take 1-3 Working days
to arrive.
Items dispatched via Second
Class mail can take 1-7
Working days to arrive.
If you purchase your item
over the weekend please
allow extra days due to
lack of Royal mail services.
INSTANT DELIVERY orders
will be instantly
automatically delivered to
your confirmed PAYPAL
email address once payment
as been received. If you do
not receive the information
about downloading your item
within 1 hour of making the
payment then i would advise
you to check your spam /
Junk folder. If you still do
not find the information
then please send an email to
our customer service address
so we can make other
arrangements.
Payment Information
We accept Paypal, No-Chex,
American Express, MasterCard
or Visa credit card, Delta
or Switch Debit card.
Please make your payment
within 7 working days,
contact us if you are having
any problems with your
payment.
Non-Payment Statement If
you make an eBay purchase
from us then you must pay
for the item/s within 7 days
of purchase. If you do not
pay within this reasonable
time period then you will be
automatically reported to
eBay for non-payment of
goods and we will leave you
appropriate feedback. Please
remember that eBay bidding
is a legally binding
contract between us and you
the buyer. Please try not to
make duplicate orders, as we
cannot cancel any items,
these items will still need
to be paid for.
Returns Policy
In the unforeseen event that
there is a fault with your
goods when you receive them,
you are entitled to an
exchange provided you return
them to us complete and in
their original packaging
within 14 days from the date
of purchase. You may also
return for a full refund
(minus the original s/h
fees) within 14 days of a
receipt if unsatisfied.
Please note that returned
items remains your
responsibility until we
receive them and goods must
be returned in the same
condition as when they were
supplied. To arrange a
return you will need to
contact us and include your
eBay item number and buyer
user ID. We reserve the
right to refuse any exchange
claim at any time if we have
reasons to believe the Items
were tampered with or damage
incurred during transit. The
customer will be responsible
for the return cost and must
use a secure shipping method
to return the item.
INSTANT
DELIVERY ITEMS are
Non-Refundable
SOFTWARE ITEMS are
Non-Refundable
For Further
information please refer to
the 'Distance Selling
Regulations'
Feedback Policy
We intend to return positive
feedback, please contact us
before leaving any bad
feedback; we are here to help
you
Privacy Policy
-
We are
committed to protecting
your privacy and
maintaining the security
of any personal
information received
from you. We strictly
adhere to the
requirements of the data
protection legislation
in the UK.
The purpose of this
statement is to explain
to you what personal
information we collect
and how we may use it.
-
When
you order, we need to
know your name, address,
email address. This
allows us to process and
fulfil your order. You
have the option to
withhold personal
information that is not
required for the order
process.
-
We use
your personal
information to get in
contact with you if
needed to give you
information relating to
your orders with us.
-
We do
not sell, rent or
exchange your personal
information with any
third party for
commercial reasons,
beyond the essential
requirement for
credit/debit card
validation during
purchase.
-
We
follow strict security
procedures in the
storage and disclosure
of information which you
have given us, to
prevent unauthorised
access in accordance
with the UK data
protection legislation.
-
We do
not collect sensitive
information about you
except when you
specifically knowingly
provide it. In order to
maintain the accuracy of
our database, you can
check, update or remove
your personal details by
emailing us and
providing us written
consent.
-
If you
have any questions about
privacy policy please
contact us.
Terms of Sale
Please ensure that any
products ordered are
compatible with the
operating system you are
using (see item
descriptions). We cannot
accept any responsibility
for customer's equipment
being faulty or inadequate,
we individually checks goods
to confirm that they are in
first class condition and we
dispatch them by your chosen
method of delivery. To
ensure safe delivery we
package the goods in
adequate Postal envelopes or
we will box your order. We
Endeavour to dispatch goods
in accordance to our
shipping policy. If, for
whatever reason, this is not
possible, we will advise you
by means of an email. If you
are not satisfied with your
goods you should notify us
as soon as you receive them.
Disclaimer
NOTICE To Ebay Staff and a
message to Ebay & other VeRO
Participants.
All our items & listing
designs are professionally
made and conforms to all
EBay policies including Anti
Circumvention and
Encouraging Infringement
policies. Moreover, all
words used to describe our
items, both in the title and
description, are strictly
related to the item being
sold and adhere to all eBay
guidelines.
Contact
Us
Please use the "Ask seller a
question" button for
information about any of our
products.
or
Use our customer service
email address that was given
to you when you purchased
from us.
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