Contact Information for Transtools
Phone: 01723 892122
Postal Address:
Beck House
Hunmanby Industrial Estate
Bridlington Road
Hunmanby
North Yorkshire
YO14 0PH
United Kingdom.
eBay Member since Wednesday, 16 Apr, 2003
Multiple Purchases / Combined Postage
If you wish to purchase more than 1 of the same item or various different items, click 'buy now' for each item but DO NOT pay for them. We will then combine all the items and send you a single invoice with the amended postage discount.
About Us
Established in 2002, Transtools have grown rapidly to become one of the biggest suppliers of power tools in the country. Based on the east coast of England, Transtools have established a reputation for providing quality power tools and accessories, excellent customer service and sound technical support. With a computer controlled warehouse and a stock list of over 3000 products, including Dewalt, Metabo, Elektra Beckum, Stabila, Marshalltown and Estwing, we are able to supply an excellent service to all our customers. The company has built its reputation on customer service and technical support and we are always striving to improve all aspects of these services as well as providing a greater range of quality power tools and accessories as and when they are available. All our staff are fully trained and are able to answer any questions that may arise or assist with any orders. Feel free to call us on 01723 892122 to discuss your requirements.
Payment
We accept payment by: Paypal, Credit or Debit Card by telephone (01723 892122), Postal Orders, Cash Bank Transfer. All Auction and "Buy It Now" prices include VAT.
Shipping
We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque. Due to additional charges imposed by our couriers for deliveries to the Scottish Highlands, offshore islands and Northern Ireland, a surcharge may be levied to cover carriage to these postcode areas (listed below). We advise customers to contact us for a final postage fee before finalising orders.
AB31 to AB38, AB41 to AB45, AB 51 to AB56, BT, FK19 to FK 21, HS1 to HS9, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, KA27 to KA28, KW1 to KW3, KW5 to KW17, PA20 to PA49, PA60 to PA78, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, TR, GY & E1 to ZE3.
Transtools 14 Day Returns Policy
You have the right to return purchased goods within 14 days of receipt, however, this does not apply to certain items, ie. perishable or personalised goods (please check with our Customer Service department before return).
Our customer service department must be advised within 14 days of your receipt of the goods if you wish to return them. We will not accept goods for return that have been used and expect goods to be returned in the same condition as prior to purchase.
Goods must be returned immediately after notification at your own expense.
Returns Procedure – please contact our Customer Service department on 01723 892122 for a returns number which must be shown on the returned goods. Items returned without an authorised returns number will not be processed.
Return Address:
Transtools Ltd
Beck House
Hunmanby Industrial Estate
Bridlington Road
Hunmanby
North Yorkshire
YO14 0PH
Faulty Goods – please contact our Customer Service department if your item develops a fault and we will advise on the appropriate action , e.g. repair, refund or replace.
Damaged Goods – if your goods are damaged in transit your must contact our Customer Service department within 24 hours of receipt and we will advise on the appropriate action.
Customer Service contact details -
Telephone: 01723 892122
Terms
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us (on 01723 892122), and we'll be happy to help.
