All claims for loss or damage in the post have to be made in the first instance with the courier. Claims for loss will be instigated by the Seller and the Buyer will only be refunded to the level & cover the item(s) have been insured to once the courier has confirmed the loss. Claims for damage (to the level & cover the item(s) have been insured to) must initially be made by the Buyer (Royal Mail advise is that claims for damage should be made by the recipient by submitting a claim form and keeping all the original packaging for inspection). Seller expects full cooperation from the Buyer in submitting any claim else recompense may be refused. We cannot be held responsible for any losses incurred by the Buyer due to loss or damage of the Buyers' items by the courier that are not covered by insurance - please see 'Insurance' section below.

Insurance

Various insurance rates are quoted - it is the responsibility of the buyer to ensure adequate insurance is taken out before shipping of item(s) - please consider all possibilities. If in doubt please contact before paying. Please note that consequently loss (postage costs) can only be claimed if you have paid for Special Delivery - consequential loss is not available to overseas customers. We do reserve the right to insist on a particular shipping method / service without notice.

Communication

With all the best intentions, very occasionally things do go wrong. Please email first with any concerns so an attempt to rectify the situation can be made. The leaving of negative feedback without first consulting the Seller may result in further communication being terminated.