my three monsters!!!

I am a mum to 3 small children , I had 3 in 3 years .Having to give up work after the birth of my son - my middle child , due to the cost of child care , I started to sell on ebay and my shop grew I now have another child and yes I would like more!!

So I have much experience of the items I sell and will offer any help and advice I can but to not claim to be an expert .

In my working life I was first a nurse and then went on to social work. I am by far happier than ever at home with my children but need to make a bit of money too.

Post and packing

The cost of p&p seems to be one of the biggest deals here on ebay so I will just expalin my charges

I do not charge for petrol or parking. I mostly walk to the post office and I do not charge for shoe leather or wear and tear to my pram !

I do keep the price down to just above the postage price and just a bit to cover the mail bag

Items are sent 1 st class BUT I wii send any other service if requested

My prices are low because I do not like being ripped off for postage so will not do that to my customers .

 Also offered to keep postage cost down ,are muti purchase postage discounts. I need to send amended invoices for this as Icharge according to weight as thats how the postoffice charge me so this depends on what you have purchased and not a random discount.

I will do my best to help with any problems after the sale of items

Right to Cancel a Purchase. or returns

This is a legal Right all Buy it now purchase 's have this is simply that you can return any item purchased on BUY IT NOW  .

The buyer must notify the seller  within 7 days of recieving the item that they intend to return - for any reason.

The item must be recieved By the seller within 30 days of purchase (this is the legal requirement ) ebay policy is 35 days.

this is the date you pressed buy it now and not paid for it

The seller is liable for postage costs unless they state that they are not - ( all my listings state that I am not ) either way .I refund in full on the item but no postage refund is given, and only once the item arrives,

The item must be in the same condition it was sent ( unless damaged in the post ) so you can not wear something for a month and then retrun for a refund - this would void the right to retrun.

Most sellers will only refund once the item arrives so it is best to keep proof of postage obtained for free from the postoffice when you send back the item, as if your item doesn't arrive  back to your seller, you may wish to claim with the postoffice ,

Returns

I do accept returns on all items I sell ,

Returns must be made within 35 days of purchase ,  Please contact  with in 7 days of recieving your item, with regards the return as soon as possible  I also like to know when you plan to return and with which postal service so I can workout when the item is likely to return and then let you know if the item is late arriveing ,

Items must be returned in the same condition they were sent

Clothes may be tried on but not worn all tags must remain in tact

Once the item arrives back I will refund, via paypal if that is how you paid or send out a cheque if payment was by any other method.  I will also email via ebay to let you know the item has returned and the refund issued or posted.

Please be aware that the refund is in full for the item BUT less postage costs .

I will also file with ebay for the return of my fees so ebay will send a mutual argreement form to your messages this allows me my ebay fees back,this in no way has a negative effect on the buyers record.

I have just purchaed a maternity mannequin and in the proccess of re photographing all the clothes But as you can imagine this takes a long time with so many listings so if there is an item that you would like to see on the mannequin - Whos name is fifi (named by the oldest of my monsters ) Please ask and I will get the photo changed asap.

 Business Address Details

Tina Swanson

2 Greville Road

Warwick

Warwickshire

CV34 5PB