Shipping We dispatch all orders within 24 - 48 hours upon receipt of payment Monday - Friday excluding bank and public holidays. We use Royal Mail 1st Class within the UK. For Europe, America and Canada, we use Airmail Standard. Royal Mail aim to deliver UK 1st class within 1-3 working days, EU Airmail delivery within 3-5 working days and USA / Canada Airmail delivery within 5-10 working days. If your purchases don't arrive within this stated time frame, please contact us with your order information so we are can resolve any problems or delays as quickly as possible Payment  You can shop and pay for your purchases securely and easily online. We use PayPal as our payment gateway. PayPal is 100% secure and safe and is handled on encrypted (padlocked) pages. Please be rest assured that we will never see your payment details. The only information that is sent to us is your purchase(s) information and address details, which is solely used to process your order and dispatch your purchase(s). We do not disclose any of this information onto third parties/companies.
Returns & Refunds We are sure you will be very happy with your purchases but should you not be, we offer a 14 day no-quibble money back guarantee on all unworn items. Exchanges We're happy for you to return your item(s) within 14 days of receipt for an exchange of a different size/colour. Please follow the procedures: ● Please email us within 7 days from receipt of your item(s) and remember to provide us with your original order number and the size/colour you would like to exchange for.
● We will email you back to let you know if the required size/colour is in stock. We will also provide you with the full returns address.
● Upon receipt of item(s), we will email you to acknowledge receipt. We will inspect the item(s) and send you an exchange. We will email you again to confirm dispatch.
● You are responsible for the costs of returning the item(s) back to us. We cannot be held responsible for an item(s) lost in the post when you return it to us so we would recommend you return it by recorded delivery.
● Any items that show signs of having been worn, have tags removed or hygiene stickers removed or tampered with will NOT qualify.
Refunds We're happy to refund you if your item(s) is returned within 14 days in its original condition. Please follow the procedures: ● Please email us within 7 days from receipt of your item(s) and remember to provide us with your original order number.
● We will email you back to provide you with our full returns address.
● Upon receipt of item(s), we will email you to acknowledge receipt of item(s). We will then inspect the item(s) and issue you a full refund of the order amount and will email you again to confirm refund.
● You are responsible for the costs of returning the item(s) back to us. We cannot be held responsible for an item(s) lost in the post when you return it to us so we would recommend you return it by recorded delivery.
● Any items that show signs of having been worn, have tags removed or hygiene stickers removed or tampered with will NOT qualify.
Faulty / Damaged Item(s) We check all item(s) prior to dispatch for any damage/faults. However, if you have received an item(s) that is damaged or faulty, please follow the exchange procedure. We will pay for all postage costs. Contact Email: info@stockingtopsuk.co.uk
Returns Address: Stocking Tops UK, Stocking Tops UK, 143A Staines Road East, Sunbury on Thames, TW16 5AD | 
