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Stephensons Online trading Terms and Conditions
Payment timescales:
I do not have a fixed time period for payments, however the sooner I receive payment, the sooner I will dispatch your item and I like to be quick at distributing where possible! I will send you an email after you have purchased and a reminder a couple of days later. If you have not paid within 7 days I would ask you to drop me a courtesy email to let me know when you will be paying. If I have not heard from you within 7 days I will have to start the process to recover my fees from Ebay but I will keep you informed at each stage. I believe communication is everything so if you need anything please contact me!
Payment and Postage
Within the UK
· I am happy to accept payment via the following methods: Personal Cheque, Paypal, Postal Orders and Bank Transfers
Postage Timescale:
· If paying by cheque please allow time for cheque to clear before your item is dispatched. I will send items within 2 working days if payment is received my any other method.
· Parcels up to 1 Kilo will be sent via Royal Mail standard post. Parcels over this will be sent by standard parcels or courier depending on the weight and size of the parcel
· I obtain proof of posting for all parcels sent.
· If you would like to insure your parcel, please just let me know or check out the Royal Mail website for costs: Royal Mails link is at the bottom of this about me page.
· I will confirm by email when your Item has been dispatched
Outside the UK: Worldwide
Payment:
· I would be happy to accept payment via the following methods: Paypal, Personal Cheque in American Dollars, Euros, or Australian Dollars, International Bank Transfer and Money orders that are Negotiable within the UK
Postage Timescale
· Please allow up to two weeks for cheque clearance. I will send paid items paid by other methods within 2 days of receipt of payment.
· My standard shipping option is via Royal mail Airmail. Surface mail is also available; please email me for more details. Outside of the EU please allow extra time for customs clearance.
· If you would like to insure your parcel, please let me know or check out the Royal Mail website for options and costs. Royal Mails link is at the bottom of this about me page.
· I will confirm by email when your item has been dispatched
General Postage information
· My postage costs are based on the weight and dimensions of the item, including packaging, as per the UK Royal Mail published costs. They also include all packing materials used to safely ship your item.
Returns
· If for any reason the item is not as described in the auction or buy it now listing, I would be happy to offer a full refund upon return of the item in the original packaging. The return postage costs would not be included in any refund made. If you feel that the item is not as it should be for any other reason please just let me know and I will sort something out for you.
Commitment to you
· Stephensons Online is committed to the highest level of customer service. If for any reason you experience any issues, problems or just have an idea to share with us to help us grow then please contact us via email. We will always respond quickly and look to solve any issues you may have quickly and efficiently
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