 
combined postage is available
 You have up to £500 Protection with this Seller so you can bid & purchase with absolute confidence
If you need an item urgently or must have it within 4 working days of our receipt of your *cleared payment then you are strongly advised to chose the rates for Special Delivery / ParcelForce 24/48 (Airsure for International bidders) which will GUARANTEE delivery of your package on a specific day - if they don’t perform you are entitled to compensation from Royal Mail
We are happy to package items together to reduce your total postage costs - destination & combined weight permitting of course. All purchases must be paid for in one transaction to benefit from our generous postage discounts. Once you have finished shopping, request a combined invoice. Our products vary considerably in weight & size but as a very rough guide for UK buyers, the highest charge is due in full, then we try to half the listed charges for subsequent items.
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Signed for, Trackable, Insured Delivery is REQUIRED - the cost is already included in the pp&h listed. NO EXCEPTIONS
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Item price + PP&H = total cost when purchasing anything online - so if you are not 100% happy with the rate quoted, then the time to consider this - is before you bid, not after you purchase !!
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Items are sent via Royal Mail, therefore everyone with a UK address pays the same PP&H of course this includes Northern Ireland, Scottish Highlands & Islands + BFPO addresses
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Recorded Delivery whether 1st or 2nd Class post is NOT a guaranteed service. It provides trackable, signed for delivery with insurance cover.
INTERNATIONAL BUYERS should note that the fixed charge of GBP £3.80 (already included in your PP&H) is for Royal Mail Trackable, Signed for International Delivery
The charge is PER PARCEL not per item inside - so request a combined invoice from us, as eBay's system is unable to work it out.
PAYPAL in GBP £ sterling is the ONLY METHOD of PAYMENT acceptable from NON UK Buyers.
Buyers are responsible for all import duties / taxes due on their purchases & accept that there can be custom delays which are obviously beyond our control.
If a package is being sent outside EU it is a legal requirement that we complete form CN22 truthfully for Customs
Once payment is cleared & your item has been prepared for dispatch, you will get an email from eBay to confirm the date of dispatch & your own unique Royal Mail tracking reference. Please retain this notification until your package arrives safely, it provides you with comprehensive advice on what to do & when to do it, should there be some concern after dispatch. Please wait 7 working days before contacting us to report non-receipt - however you should always use your tracking information to ensure that a delivery has not already been attempted because Royal Mail usually only hold items for 7 days before RTS procedure is commenced.
Purchases are dispatched within 3 days of receipt of *cleared paymentWe aim to dispatch within 48 hours, unless of course this falls on a Friday or Bank / Public Holiday
Before entering into a contract to purchase online, ensure you read the listing detail & agree with the terms of sale. Satisfy yourself that your item of choice is suitable for the intended purpose as we don’t offer a ‘Home Trial’ or ‘Home Approval’ service given the strict Hygiene & Health & Safety regulations governing the products we sell.
We do not 'cancel' purchases & automatically commence the eBay UPI process if payment is not received within 7 days to recover some of our costs. If there is some problem - please ensure that you communicate with us - we don't bite. 
We only list current stock which awaits dispatch, upon clearance of payment.
All items come from a smoke & pet free environment. Beauty & Nail products are stored strictly in accordance with manufacturers’ instructions which is imperative to prevent product deterioration/spoiling.
PAYPAL - in GBP £ Sterling (the ONLY method of payment for NON UK buyers)  
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If you pay using PayPal then we only post to the address provided by PayPal.
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Should PayPal notify us that an account is not yet verified / has an *unconfirmed address then dispatch may be delayed until we perform our own security/credit checks to confirm the source of payment is valid
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We reserve the right to refuse to send items to *unconfirmed addresses, especially PO Boxes outside the UK
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We would never insult customers by refusing to accept PAYPAL E/CHEQUES however they WILL TAKE 10-14 days to clear PayPal's own banking system - obviously items are not dispatched until payment has been transferred to our account by PayPal.
UK Postal Orders (crossed postal orders require bank clearance - uncrossed postal orders enables immediate dispatch) Simply click on the payment link & follow eBay instructions - eBay will automatically provide you with all the details you need & even advise us that is how you intend to pay.
Banker's Draft payable in GBP – which can be issued (usually free of charge) by any UK Bank or Building Society (sometimes referred to as a Cashier's Cheque)
 NO PERSONAL CHEQUES - no exceptions
We do not accept cash in the post
We do not facilitate bank to bank transfers at present
We do not accept International Money Orders or Euro Cheques
We have very clear & open policies, documented in full (a legal requirement) for consideration before any purchase is made. We take this part-time business very seriously & will always try to assist you where possible in a friendly & professional manner. However we do have family commitments, we are not machines & dare we say that we also try to have a life outside eBay - so our response is unlikely to be instantaneous by return email.
Our hours of business are MONDAY - FRIDAY 10.30am - 3.00pm
Excluding all public / bank holidays of course
we are not online 24/7 so please don’t expect contact outside these times
Mondays are always exceptionally busy days.
A little common courtesy costs absolutely nothing & it does speak volumes. Nobody is perfect, even the best seller can occasionally make a genuine mistake. It’s the way a problem or misunderstanding is sorted, which makes a good honest seller stand out from the crowd? In the unlikely event you have some query or concern, please just let us know politely & give us the opportunity to assist you.
- Please contact us via eBay messaging or ask seller a question because direct emails are treated as spam & deleted by our firewalls meaning that we won’t even be aware of your query - If we don't know you need us we can't help !!
- Please leave 7 working days from your advised date of dispatch, before contacting us to report non-delivery.
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Lost in Transit / Returned to Sender |
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Recorded Delivery whether 1st or 2nd Class post is NOT a time guaranteed service. It provides trackable, signed for delivery with basic insurance cover.
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Royal Mail advises that mail deliveries shouldn’t but can take up to 10 working days (21 working days Rest of World) their definition of a ‘working day’ is Mon-Friday not weekends.
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For more information visit their website www.royalmail.com
We are not responsible for Royal Mail schedules, the silly estimated delivery dates displayed by eBay & PayPal, nor delays experienced local or worldwide which are entirely out of our control & can include - industrial action/public holidays/weather/customs delays. As your item must be signed for - we send you its Royal Mail's tracking reference to enable you to check if it is being held by the local sorting depot awaiting your instructions – just in case you were out & were not left the obligatory contact card.
Items Returned to Sender because the addressee didn't make a quick telephone call to Royal Mail to re-arrange delivery or failed to collect it within 7 days from attempted delivery date, are resolved by refunding the item purchase price via PayPal upon receipt of the RTS package.
Any item determined Lost in Transit will be replaced / refunded in full without quibble - once 10 working days have passed & Royal Mail confirm that delivery has neither taken place nor been attempted at least once. We don’t expect customers to pursue Royal Mail for a payout equivalent to the market value of their purchase. Few sellers will provide you with this 100% guarantee for your peace of mind - most will tell you in no uncertain terms that it is simply not their responsibility.
We don’t offer a ‘Home Trial’ or ‘Home Approval’ service given the very strict hygiene regulations governing most of the products we sell - this policy does not interfere with your statutory rights. Items are security marked and/or have their batch or serial numbers recorded prior to dispatch. Refund of an item’s purchase price (ie: minus pp&h costs) will be made via PayPal upon receipt / inspection of the goods.
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The return of unwanted goods is facilitated providing they are returned to us within 14 days of receipt & received back in exactly the same condition as supplied i.e. unopened / untested / unused, complete with the manufacturer’s packaging & factory seals etc intact. If you wish to return an item, email for a Returns Reference (include your eBay ID & item number so that we can find your details). Buyers are responsible for return postage costs in all but exceptional circumstances.
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Exchanges are carried out free of charge - minus all postage costs which are the responsibility of the buyer
Please consult your Doctor or Specialist if you have any known allergies or are taking regular medication before using a new product. As with all products, ensure that you undertake a patch test at least 24 hours before using it for the first time on your skin, scalp, hair etc. Neither we, nor the manufacturer are responsible for any sensitivity or reactions which could occur.
Be assured, none of your information will be given, sold, rented or loaned to any third party, in fact we won't even email you unless it is in direct relation to this purchase.
We do not display our logos, any eBay logos or any other promotional advertising on your packaging. We do not give any indication of the contents of any package leaving us, unless posting outside the EU, when of course form CN22 is a legal requirement for customs.
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