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ABOUT US
We are an internet based business and we have been selling diamond jewellery for many years. We source our diamonds directly from the manufacturers around the world. Our prices are much much cheaper in comparison with many high street retailers, because our overheads are low and we are able to pass on the savings to our customers.
We believe very strongly in providing the highest level of service and care to our customers. We understand that it is difficult to envisage the colour, clarity and size of the diamonds over the internet. We therefore encourage our customers to contact us if their purchase is not to their expectation.
Please feel free to contact us with any queries or issues you may have, before or after, your purchase. If you cannot see what you are looking for, we would love to hear from you. We promise to answer any queries or resolve any issues, ensuring your complete satisfaction!
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CUSTOMER SERVICES
Telephone Number: 0845 0945 245
Email: qdukhelp@tiscali.co.uk
Our Business Address (for administration purposes only):
QDUK
4th floor
59 Piccadilly
Manchester
M1 2AQ
SOME INFORMATION ON DIAMOND
CHARACTERISTICS
DIAMOND COLOUR
While most diamonds appear white, many of them display hints of colour barely discernible to the naked eye. The closer the diamond approaches colourless, the rarer and more valuable the stone.
Diamonds with a strong pure colour are extremely rare and are called ‘fancies’. Amongst them can be found pink, blue, yellow, green and orange.
DIAMOND COLOUR CHART
DIAMOND CLARITY
A diamond’s clarity is determined by the degree to which it is free from naturally occurring inclusions, often called ‘nature’s fingerprints’.
The number, type, colour, size and position of the internal birthmarks can affect a diamond’s value. However, many are invisible to the naked eye requiring magnification under a 10x magnification loupe before they become apparent. The fewer inclusions, the rarer the stone.
DIAMOND CLARITY CHART
OUR TERMS OF BUSINESS
- We accept all major Debit and Credit Cards, Paypal, Personal Cheques, GBP Postal Orders and Cashiers Cheques.
- To make a payment via Debit or Credit Cards plaese contact our Customer Services Helpline on 0845 0945 245.
- Please make e-mail contact within 3 days of auction's end and Payment must be received within 7 days of auction's end.
- Orders will be shipped once payment is cleared.
- Shipments will ONLY be made to confirmed shipping addresses.
- For UK deliveries Buyer will pay £5.75 for insured next working day delivery.
- For International deliveries Buyer will pay £7.75 for delivery via Royal Mail international Signed For.
- If for any reason you wish to return the item you have purchased, we have a 7-day money back policy, after deductions have been made for shipping costs and 20% restocking charges.
- We should be INFORMED of your intent to return within 7 days of receipt and the item should be RETURNED within 14 days of receipt.
- Refunds will only be issued once we have received the item and have verified the item by our gemmologists. This usually takes approximately 2 weeks.
- Altered, switched, damaged or used items will not be refunded.
- Customers are required to pay the return shipping fees. We recommend that an insured postal service is used as we cannot be held responsible/ liable for lost or damaged mail.
- Health and Safety Regulations state that all pierced jewellery cannot be returned unless proven faulty, damaged or lost whilst in delivery. Unfortunately therefore, due to health and safety reasons, WE CANNOT ACCEPT RETURNS OF ANY PIERCED EARRINGS unless they have been damaged in transit.
- Refunds will only be issued once we have received the item and have verified the item by our gemmologists. This usually takes approximately 2 weeks.
- Altered, switched, damaged or used items will not be refunded.
- Customers are required to pay the return shipping fees. We recommend that an insured postal service is used as we cannot be held responsible/ liable for lost or damaged mail.
- Health and Safety Regulations state that all pierced jewellery cannot be returned unless proven faulty, damaged or lost whilst in delivery. Unfortunately therefore, due to health and safety reasons, WE CANNOT ACCEPT RETURNS OF ANY PIERCED EARRINGS unless they have been damaged in transit. We encourage all customers to inspect their packages for damage upon delivery before signing for receipt.
- If payment is not received within 7 calendar days after the close of this auction, you will automatically be in default and your right to the item(s) will be forfeited.
- We will then file a Non-Paying Bidder alert to ebay, which can result in you being suspended indefinitely from eBay.
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