With more than 6 million satisfied clients and more than 200.000 products, Pixmania is now coming to eBay. Present in over 26 European countries, Pixmania has been able to become the European leader of consumer goods electronics distribution thanks to its low prices, its irreproachable quality of service and its large selection of products.
More than 6 million customers have placed their confidence in Pixmania, how about you?
Contact
- Address
- Fotovista SA/Pixmania
- CEO: Jean Emile Rosenblum
-
- Pixmania
- 43-47 avenue de la Grande Armée
- Cedex 16 75217 Paris - France
- E-mail : ebay-uk@pixmania.com
- Company No 352 236 244 (RCS de Paris)
- VAT : FR56352236244
General terms and conditions
1. Introduction
The general terms and conditions of sale detailed below govern the contractual relationship between the User (hereafter referred to as You) and the Pixmania company (hereafter referred to as We). Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Pixmania as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.
2. Product information
Pixmania takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.
Please note that some products' instruction manuals do not come in English. If the instruction manual does not come in English, this information will be clearly featured in the technical information sheet of the specific product.
Please note that in the case where you buy a product which does not have an English instruction manual you will be able to download the English manual by clicking on a link in the “order tracking” section of the Pixmania website. As most products come with 2-pin plugs, adapters from European to UK plugs are supplied free of charge with your order. Please note, Epson items are delivered with French manuals & software. Both can be downloaded for free on
www.epson.com
3. Prices
The prices indicated on the Site are in Pounds Sterling and include all taxes but do not include delivery. The delivery costs are indicated during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
4. Availability
Please note that we will honour your order while stock is available.
In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.
If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order.We will offer you a replacement for an unavailable product, a product of equal price and quality.
If you choose to refuse, we will refound the unavailable product. If you wish to return it to us in the conditions outlined in article 8 (right of retraction – satisfied or refound), the fees will be covered by us.
5. Delivery
Your order will be delivered, in a space of 7 days, to the address you indicated when you placed your order. Please note that we do not deliver to BFPO Addresses, or the Isle of Man, or the Channel Islands (Alderney, Guernsey, Jersey and Sark), or in our London Shop.
Pixmania does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim.
During this period, no reimbursement or re-delivery will take place.
Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by e-mail: Click here. Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice, if it is new product, between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative.
6. Secure payment
Pixmania offers a single method of payment: PayPal.
7. Right of Retraction - Satisfied or your money back
Pixmania allows you 15 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete
working condition
(packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
All photos stored on a digital support (memory card, hard drive etc.) and sent back to Pixmania by the User will not be kept. The deadlines mentioned above are effective as of the date of reception of the order. You can fill in your returns coupon in your
Pix & I
space
.
For reimbursements:
-
If the product is returned within 7 days
of its delivery
(the post mark being proof thereof), by PayPal.
If tests need to be carried out on the product, in the framework of the right of retraction, Pixmania will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 3 weeks.
-
If the product is returned between the 8th and 15th day after purchase
, the refund will be made in the form of gift vouchers.
8. Returns
For any returned package, please go to your
Pix & I
space and follow the return policy instructions.
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).
For the period covered under warranty, the client must return the product to PIXMANIA’S After-Sales Service. No package will be accepted at the head office of Fotovista / Pixmania.
9. Guarantees and After-Sales Service
All of the products we sell benefit from:
- The legal guarantee of conformity;
- The legal guarantee from hidden flaws;
- The manufacturer’s guarantee for a period defined by the product purchased and the brand. Shipping fees of the products are the customer’s responsibility.
However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer.
For any returned package, please go to your
Pix & I
space and follow the return policy instructions.
Pixmania will handle possible repairs with the manufacturers.
Whatever the problem is with your product, you must attach, with the defective product, a copy of your invoice, the guarantee (in the box) and the return goods voucher.
Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.), or by the user’s faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables. The manufacturer’s guarantees sold by PIXMANIA do not cover:
- replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.);
- the anormal use or non-conforming usage of products. We ask that you consult the user’s manual provided with the products;
- malfunctioning due to accessories (power cables etc.);
- damage from external sources (shocks, accidents, electricity current fluctuations etc.).
In all cases, PIXMANIA will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons.
In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made. If the User agrees to the estimate, a cheque will be issued to FOTOVISTA and will correspond to the estimate amount, and ought to be sent to us.
10. Responsibility
Pixmania will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, Pixmania does not sell products for professional usage.
11. Commentary, criticism, communication
Any opinions left by Pixmania Users are screened and moderated by the marketing team.
If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Pixmania reserves the right to refuse it or to modify it.
12. Protection of personal data
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.
In accordance with the "Data processing and Freedoms" law, the processing of your details was the subject of a declaration made before the CNIL (French data protection watchdog).
Pixmania is authorised to extract, handle and use information that concerns you. This information is the subject of computer processing.
This activity is strictly regulated: The file must be declared to the CNIL under the number 722349.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Pixmania to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by
Click here
or on the link created for this purpose and inserted at the bottom of each page of our or our partners’ emails.
Only Pixmania has information regarding you.
If you so accepted as of registration on the Site, Pixmania and its contractual partners may send you information concerning particular and occasional promotions.
Pixmania’s partners have been specially chosen by Pixmania and are recognised for the quality of their products and services.
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