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Thank you for taking the time to find out a bit more about us.
We are a small business that was set up when I had great difficulty trying to find a spare part. When I eventually did track down the part I needed I decided to buy a few to try and sell on and offset the import costs. When I advertised the spare parts the demand was great enough for me to consider buying a few more and eventually opening an ebay shop. We now sell a variety of different items from screwdrivers to glass jars.
We run the shop as a family business. I take care of most of the communications, ordering and ebay matters whilst my children pack the items to earn a bit of pocket money. We try to treat our customers as we would like to be treated ourselves. We try to get items posted as soon as possible as we know that if you buy something it is normally because you want it now.
We beleive our items are packed as well as necessary. Some items are only packed a single piece of A4 paper which is reinforced with sellotape, others are placed in plastic envelopes. Although using a single sheet of A4 paper is cheaper in materials (and environmental cost) it does take a lot longer to fold and wrap. The postage and packing cost covers the time and effort spent as well as the cost of the stamps and packing material. I often spend a long time in the post office making sure I have a proof of postage for every item we send.
After every item is packed I will check every package to determine if the correct goods have been packed and the correct postage has been applied.
Despite our best efforts sometimes things do go wrong. Please contact us if there is any problem. We will send an email as soon as we have packed your item and you can be assured that the item will be posted on the next post run. Domestic items are usually delivered by the Royal Mail within 3 days for 2nd class and quite often they arrive the next day. The Royal Mail does not consider an item lost until 15 working days after its due date. We can provide proof of postage for nearly all items sent if required when the package has not been delivered after a reasonable time.
Doug Pickering
PickSoft
2nd Floor, Cedar House
Cedar Lane, Frimley
GU16 7HZ
Tel: 0871 5034734
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