after many successful years on the "high street" involved in all aspects ofthe retail jewellery trade,we decided to involve ourselves in internet shopping, with our mission being tosatisfy the needs of the modern shopper.

fine Quality Goldsmiths, Silversmiths and Diamond Merchants specialists in all aspects of Contemporary, Modern and Traditional Ladies' and Gents' Gold, Silver, Diamond, and Platinum Jewellery. Precious Stones, Semi-Precious Stones and Body Jewellery. Pewter products and Clocks. We have at our disposal over 150 years of experience in all aspects of jewellery retail, wholesale and manufacture. We are a small traditional family run business priding ourselves in the very best in customer care, service, satisfaction and product quality, and always have the most competitive prices to be found anywhere!

We are members of the British Jewellers Association, and agree to abide by their rules, regulations and codes of practice.

The British Jewellers Association Membership Number 48223

we truly understand the need for our customers to feel absolutely at ease, and totally confident in our shop and all our products . We want you to feel relaxed and confident right from the start and understand our Guarantees, Payment, Postage and Delivery.

all our products are brand new unless otherwise stated, with most products being hand assembled in the UK by highly skilled craftsmen for maximum quality and endurance. This ensures only the best in manufacturing and guarantees we can pass on to our custumers the excellent standards produced. Unlike other suppliers of sometimes cheaper jewellery products manufactured abroad, we only sell quality goods that we can rely on. Hence nearly all our new items are manufactured in the Uk. We only deal with the very best gem suppliers from all over the world.

all our Gold, Silver and Platinum products are all fully hallmarked where necessary (see below) to current UK standards.

all items are in stock when originally advertised, but are subject to being offered for sale elsewhere and are therefore subsequently liable to move in and out periodically. They are always available from our suppliers/manufacturers as a catalogue item, but may be subject to manufacturing times. These times vary considerably depending upon the complexity of the request, and although we always try for early completion, are largely dependent upon our suppliers. We do not have all sizes of ring design in stock, but all sizes are available as a catalogue item. Ordering of an out of stock size may increase delivery time considerably.

we always do our very best to describe items we have for sale as accurately as conditions allow. Sometimes weights, dimensions, and/or colours can vary slightly. All weights are approximate and may differ by up to 10% depending upon the manufacturing process. This is normal and abides by the British Jewellers Association guidelines. These variations are usually extremely small and are natural and beyond our control. We understand that sometimes photographs, and/or computer screens, do not do our products the true justice they rightly deserve. But that is the nature of shopping on the internet. We want you to rest assure that our beautiful items of jewellery are of the very best quality and colour, and will definitely look even more spectacular when worn.

for your protection, all our items are hallmarked in accordance with UK law. Hallmarks are small markings stamped on gold, silver and platinum articles. A hallmark means that the article has been independently tested and guarantees that it conforms to all legal standards of purity (fineness). These tests are carried out only by an Assay Office, of which there are four in the UK - London, Birmingham, Sheffield and Edinburgh. The Hallmarking Act 1973 changed on 1 January 1999 and allows articles of higher and lower standards of fineness to be sold. This brings UK law into line with European law. Consumers may now chose from a much wider range of goods but continue to benefit from the same level of protection. It is illegal for any trader to sell or describe a precious metal as gold, silver or platinum unless it is hallmarked. Gold articles weighing less than 1 gram, silver articles weighing less than 7.78 grams and platinum articles weighing less than half a gram are exempt from hallmarking. All our sterling silver jewellery is stamped with the fineness mark 925 which guarantees that the jewellery you are buying is of the highest quality and complies with current hallmarking law.

view all of our amazing eBay jewellery

we want you to really enjoy your experience of shopping with us on the internet and hope to make you feel comfortable and relaxed doing so.

because most of our items are handmade to order they are therefore subject to manufacturing times which may vary considerably depending upon the complexity of the request, and although we always try for early completion, are largely dependent upon our suppliers and the specific manufacturing process involved.

we always do our very best to describe items we have for sale as accurately as conditions allow. Sometimes weights, dimensions, and/or colours can vary slightly. All weights are approximate and may differ by up to 10% depending upon the manufacturing process. This is normal and abides by the British Jewellers Association guidelines. These variations are usually extremely small and are natural and beyond our control. We understand that sometimes photographs, and/or computer screens, do not do our products the true justice they rightly deserve. But that is the nature of shopping on the internet. We want you to rest assure that our beautiful items of jewellery are of the very best quality and colour, and will definitely look even more spectacular when worn

we understand that shopping and purchasing goods over the internet can be a strange sensation and somewhat unnerving for first time and relatively new buyers. It is now a much safer place to shop and we would like you to enjoy the experience without any worries regarding your financial dealings with us.

please take time to read eBays' payment protection programme and other related sections to familiarise yourself with safe internet shopping principles, or ask us for advice.

we accept credit cards and debit cards via our secure online payment gateway and payments via paypal, postal orders, bankers drafts, bank transfers and personal cheques. We regrettably do not usually accept cash (unless item offered for local pickup). Please note that cheques may take up to 7 working days to clear into our account and echeques longer, and therefore will delay delivery by this time.

we will not process your order and cannot 'hold' items until payment has cleared into our account.

our Jewellery is made and sourced from the best manufacturers and suppliers from all over the world, usually the UK and all items are quality checked prior to delievry. However, it is sometimes inevitable that with any product, faults can occur. We are happy to repair or replace any item which develops a fault within 28 days of purchase. This offer only extends to any genuine manufacturing fault. It does not apply to any 'fair wear and tear' type faults.

NUTTALLS of CHESTER Ltd reserves the right to decide in final if any fault claim is to be upheld or not. Please note that where an item is no longer stocked or where it is uneconomical to repair the item, then NUTTALLS of CHESTER Ltd may elect to repay the purchase price. Replacement items will be sent to you free of P&P charges. You can be assured we will deal with your problematic item as quickly as possible. For details as to how to return an item, please go to  'RETURNING A PURCHASE', below.

catalogue items? nearly all our items are offered for sale continuously and form part of our extensive handmade to order online catalogue range. They are usually subject to the manufacturing times as per description, but these times may vary. Often the picture will not be that of the exact item you will receive, but we do guarantee that the item received will be as described and of the exact dimensions, weights and colours, and most importantly - quality, as found in the description. View our full online catalogue.

best offers? all our items are already for sale at extremely low prices, usually at least an approximate 50% less than genuine RRP's, but many of our listings also give you the option to make us an offer, and gain even greater savings! Please be realistic to avoid disappointment. For clarification please ask seller a question?

special sizes? most of our items of jewellery for sale can usually be supplied to your specifications. Please ask seller a question? for further details.

ring size guide? if you need help in choosing the correct ring size, then please use our ring size chart.

price guides and recommended selling prices? all our items of jewellery and giftware are for sale at exceptionally low prices. We do not 'over-inflate' our recommended retail selling prices, and are bound to these strategies by the British Jewellers Association.

bespoke work? we pride ourselves with the ability to make your jewellery dreams come true! Whatever your requirements we can usually manufacture or reproduce your perfect gift.

don't let the thought of "expensive handmade items" put you off. Your own bespoke item of totally unique jewellery, handmade by the very best jewellers, to the very highest standard, is usually less expensive than you might first think.

we offer a friendly, discreet and professional service and have many years experience in providing our more discerning customers with bespoke diamond and gemstone engagement rings, wedding rings, eternity rings, earrings, pendants, cufflinks, bracelets, neckchains, body jewellery and much more. Contact us with your requirements for a no obligation quotation or for further details, so we can set up a buy-it-now aucton.

new to eBay? you can bid or purchase our items even if you have zero feedback, but we would strongly recommend you read all our and eBays' terms and conditions thoroughly to avoid problems.

fraudulent bidding and payments? we use the most up to date software to try to combat this ever increasing problem, so please don't try to obtain our goods by deception, because you will not succeed. We only send out goods to addresses linked to purchasing accounts and only after payment has fully cleared into our account. If you believe your account has been 'hijacked', then contact ebay and your funding partner for clarification.

second chance offers? we do not usually send out second chance offers.

our diamonds and other gemstones? all our real and natural diamonds and other precious and semi-precious gemstones are sourced from the very best suppliers under the condition they are 'conflict free'. They are faceted and finished to the very highest standard, and are guaranteed to give a lifetime of pleasure. Read more about our conflict free diamonds.

although not necessary for proof of authentication and not a requirement by law, many of our diamond-set products are supplied with independent and official certification documents, such as EGL (European Gemmological Laboratory), GIA (Gemological Institute of America), or Anchor (Birmingham). Many can also be supplied with such documents at extra cost if required.

hallmarking? for your protection, all our items are hallmarked in accordance with UK law. Hallmarks are small markings stamped on gold, silver and platinum articles. A hallmark means that the article has been independently tested and guarantees that it conforms to all legal standards of purity (fineness). These tests are carried out only by an Assay Office, of which there are four in the UK - London, Birmingham, Sheffield and Edinburgh. The Hallmarking Act 1973 changed on 1 January 1999 and allows articles of higher and lower standards of fineness to be sold. This brings UK law into line with European law. Consumers may now chose from a much wider range of goods but continue to benefit from the same level of protection. It is illegal for any trader to sell or describe a precious metal as gold, silver or platinum unless it is hallmarked. Gold articles weighing less than 1 gram, silver articles weighing less than 7.78 grams and platinum articles weighing less than half a gram are exempt from hallmarking. All our sterling silver jewellery is stamped with the fineness mark 925 which guarantees that the jewellery you are buying is of the highest quality and complies with current hallmarking law.

repairs, alterations, engraving and valuations? using our own highly skilled and experienced jewellers, we carry out work in platinum and silver as well as in all purities of gold, all at extremely competitive prices. Our service ranges from a simple ring re-sizing or chain repair to the alteration or complete rebuilding of your treasured items, including supplying diamonds and other precious stones if required. We can also re-string your pearls, with or without securing knots between each pearl.

we carry out re-sizing of gem and diamond-set rings (up or down to 3 sizes) starting at £10 - other ring alterations upon request. Re-sizing can take 7 to 10 working days.

all work is guaranteed against 'normal' wear and tear for a period of 12 months.

engraving? for pewter products our diamond-cut work includes text up to 200 characters at £5, Logos £7 per unit and artwork upon application.

our hand engraved service used especially for cufflinks, wedding rings, signet rings, identity bracelets and pendants, offers various styles and prices, and starts at £4 per letter. Our lazer engraved service starts at £20 per item (cufflinks are one item).

our bespoke seal engraving or 'Intaglio' service, provides our more discerning clients with the very best in craftsmanship and personal exclusivity. We engrave your initials, family seals, heraldic beasts, clan badges and other popular designs. Prices for this service are: Initials 'deep for show' at £55 per letter (deep reverse sealing upon request). Family crests or emblems at £220. Coat of arms at £350. Engraving inside the shank or underneath the head, with your personal inscriptions such as name, date of birth, nickname etc is also carried out at £50 per 10 characters (each additional character at £5).

please allow 7-14 days extra to complete delivery if engraving is requested.

valuations? we offer an excellent and comprehensive valuation for replacement service. This enforces the genuine very low prices and amazing savings we offer to you.

many of our items are offered for sale with this independent valuation appraisal certificate free of charge. These are sent out separately for security reasons and may take a while to receive after the item has already been delivered.

we bring this offer to you via an extremely well experienced and qualified, independent valuer. We have used this service for many years to obtain 'true' and not 'over inflated' or unrealistic values. The valuation consists of a fully documented and concise report, taking into account detailed descriptions, weights and measures.

we charge a very competitive 2% + VAT of the final valuation. 

this valuation is guaranteed for 10 years and is appropriate for all proof of insurance claims. It is available for any of your items you may wish to value, or any items you may wish to purchase from us, and is supplied free of charge on many of our items.

after care? with a little 'loving' care and 'sensible' use, all our jewellery is sure to give years of long lasting pleasure. Simply cleaning most jewellery with warm water and a mild detergent will bring back all the original sparkle and lustre of the stones, and the finish of the metals. If in doubt, please contact us for advice.

if you have any other questions please ask seller a question?