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Welcome to the Metrosameday About Me page, where you can find details of our listing policies and other useful information to help you in your purchasing decision.
SHIPPING - We ship with Royal Mail for small items and Interlink Express for larger items. Interlink shipping is listed as "Other 24 hour courier" and the price covers most of the UK mainland. NOT covered are: Scottish Highlands, Northern Ireland, Isles of Man, Wight, Scilly, Shetland, Channel and Orkneys. Please contact us before buying so that we can get you our best price for these destinations. We have no interest in making a profit on main or additional postage, so you can be assured of competitive rates.
COMBINED POSTAGE - We offer combined postage on all items. Discounts calculate automatically If you buy multiples of the same product. If you buy different items, just request an invoice.
BULK PURCHASES - We always have bulk purchase listings running for Linda Barker Instant Stencils can usually discount, including shipping, for quantities of other items.
PAYMENT - We only accept payment by Paypal, even if you don't have an account, you can still use any credit card to pay us by Paypal as you will see at www.paypal.com
BEST OFFER - Any items listed with a Best Offer are set up for instant acceptance or rejection of your bid. No waiting around to find out if you bid enough.
PROBLEMS WITH SHIPPING OR PRODUCTS - If you have any problems with your order, please please email us via Ebay or directly at sales@metrosameday.com . Your contact will enable us to sort out your issue out in a constructive, professional and amicable way. Over 2,800 feedback confirm that we are nice people to deal with and we believe that providing a better service is the right way to do business.
GUARANTEE - You get a 7-day, no quibble money back guarantee under Distance Selling Regulations. Naturally, if a product goes astray via Royal Mail, we will replace it. Damage via Royal Mail and Interlink is also replaced, usually as a swap but very quickly in any case. If you have not received your Interlink item within 3 working days or your Royal Mail item with 10 working days, please let us know as we generally deliver VERY quickly. The record is 16 hours, for an item ordered at 4pm and delivered at 8am the next day by Interlink!
HISTORY - We began selling on Ebay in 2004 and opened the shop in 2005. Sourcing trips to London, then Dubai and finally China followed over the next 2 years. Hopefully, we've got learnt most of the customer experience lessons by now, but constructive criticism i appreciated sas we're always learning, so do let us know if we could do things better.
WEBSITE - You can also find us at www.metrosameday.com and click on the Ebay shop link. We do not currently sell items directly from the website, however this may change in the future.
CONTACT DETAILS
Metro Sameday & Logistics Ltd,
Interlink House
Unit 1m Telford Way
Kettering
NN16 8UN
Email: sales@metrosameday.com
Telephone: 01536 486400
Enjoy looking round the shop, come back and see us soon.
Nick Metaxas - Managing Director
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