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We do our best to maintain excellent customer service, so before leaving negative or neutral feedback, or any low DSR Ratings, please contact us and give us an opportunity to resolve your issues; we can guarantee a swift and perfect resolution & 100% customer
If you liked any of our products, why not subscribe to our mailing list, Click on "Save this seller" in any of the listings and receive monthly newsletters with plenty of promotions and bargains!
Your order will normally be posted within 1 to 2 business days after confirmation and verification of your payment information. Orders are not processed for shipment on weekends and holidays.
No pickups are permitted.
All sales are final please read all terms and conditions before buying.
PICTURE IS FOR ILLUSTRATIVE PURPOSE ONLY
All our items are sent via ROYAL MAIL and are estimated to be delivered within 3 to 5 working days; however we have noticed that on some occasions, a delivery has been attempted while no one is at home. The parcel is then taken to a LOCAL ROYAL MAIL DEPOT without being delivered and more often then not a calling card is not left at the delivery address to notify you either.
The parcel is held there for up to 15 working days before being returned to us.
So if you have not received the parcel on time, please contact your local sorting office to enquire about your parcel.
If you are unable to find the parcel please do not hesitate to contact us via the eBay messaging service.
We do everything possible to ensure your item is sent to the requested address. Under no circumstances can we deliver to a different address to that which is stated on your eBay account, you can change you address or add an address at the time of purchase if a different delivery address is required please change it before purchase.
All goods are new unless stated otherwise. Any item found to be damaged or faulty when received must be returned to us WITHIN 14 DAYS of receipt; please contact us through eBay communications.
We accept the return of goods that were wrongly ordered or ordered in error for exchange. These items must be returned to us carriage paid in the original packing and in a saleable condition WITHIN 14 DAYS of receipt. P & P or carriage on exchange/replacement item is chargeable. We will not refund the postage under any circumstances. We will retain 10% of the final value of the goods in the event of a refund there is no negotiation this point.
Returns for Refund:
These items must be returned to us unused with original packaging intact and in a saleable condition within 14 days of receipt. Goods must be returned carriage paid. Refund of purchase price less will be refunded by the same method as the payment was made. Postage and Packing will not be refunded.
We aim to deliver your item as quickly as possible. Should there be a problem with the item or if it is lost or incorrect please let us know as soon as possible so that we can correct the problem for you. We will automatically leave a positive feedback to everyone who has completed the transaction and leave us positive feedback. Please do not forget to give us a FIVE STAR RATING on all of the detailed seller ratings. In the unlikely event you are not satisfied with the transaction; please contact us before you submit your evaluations. We believe that everything could be solved by communication. We hope that you will never have to leave Negative Feedback and we guarantee that we will resolve the issue for you in a professional and timely manner.
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