Terms and Conditions

The eBay marchantdice shop (http://stores.ebay.co.uk/Marchant-Dice-Ltd) and our World Of CNC shop (www.worldofcnc.com) is operated by Marchant Dice Limited (Registered Number 4824846) of 1A Goose Green, Great Torrington, Devon, EX38 7BP, UK. If you need to contact us please visit our contact page.  

TERMS OF PAYMENT

We accept payments via our WorldPay gateway, PayPal, Bank Transfer, Cash and Cheque.

WorldPay payments - We accept payment by Visa, Mastercard and Switch. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details.

The total value of your order will be displayed on the order confirmation screen.

In the unlikely event that your payment card is used fraudulently to make a purchase with Marchant Dice Ltd, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Please note that whichever payments method is used, no goods will not be dispatched until payment has been made and is cleared unless otherwise agreed. For WorldPay and PayPal methods, this is usually instant.

TIME FOR DESPATCH

All periods for despatch (lead time) and delivery expressed are approximate only. Your goods will not be despatched until all your goods are complete. We use all reasonable endeavours to effect despatch within the stipulated period.

 DELIVERY

  Marchantdice and World of CNC Postage Calculator

ZONE:UK
Up to Weight (Kg)	Price (	Shipping Method	Tracking
0.2	1.50	Royal Mail 1st Class	No
0.5	3.00	Royal Mail 1st Class	No
1	4.00	Royal Mail 1st Class	No
2	7.50	Royal Mail 1st Class	No
20	10.00	Courier TNT/UPS	Yes
30	15.00	Courier TNT/UPS	Yes
ZONE:EC
Up to Weight (Kg)	Price (	Shipping Method	Tracking
0.1	2.20	Royal Mail Airmail	No
0.5	4.50	Royal Mail Airmail	No
1	7.00	Royal Mail Airmail	No
2	12.00	Royal Mail Airmail	No
5	21.00	Courier TNT/UPS	Yes
10	25.00	Courier TNT/UPS	Yes
20	33.00	Courier TNT/UPS	Yes
30	40.00	Courier TNT/UPS	Yes
ZONE: REST OF EUROPE
Up to Weight (Kg)	Price (	Shipping Method	Tracking
0.1	2.20	Royal Mail Airmail	No
0.5	4.50	Royal Mail Airmail	No
1.0	7.00	Royal Mail Airmail	No
2	12.00	Royal Mail Airmail	No
5	26.00	Royal Mail Airmail	No
10	32.00	Courier TNT/UPS	Yes
ZONE: REST OF WORLD
Up to Weight (Kg)	Price (	Shipping Method	Tracking
0.1	2.00	Royal Mail Airmail	No
0.5	5.00	Royal Mail Airmail	No
1	10.00	Royal Mail Airmail	No
2	20.00	Royal Mail Airmail	No
5	40.00	Royal Mail Airmail	No
10	50.00	Courier TNT/UPS	Yes

The above table is for guidance only and we reserve the right to send your goods by an alternative method if required. Where possible we will try to send you the courier tracking number via email.

Returns
Our Policy
At Marchant Dice Ltd we want you to be delighted each time you purchase or shop online with us. For this reason, our delivery and cancellation policy is simple. However, after you have read these guidelines, if you still have any questions please send us an email: admin@marchantdice.com or by contacting Customer Service's on 01363 83918.

Return of Damaged or Faulty Goods
If the goods have been damaged during delivery, or appear to be faulty in any way upon delivery, please call us as soon as possible, using the process detailed below. 

Return Process
Please do not attempt to return goods to us without contacting us first, we will not accept any returns without authorisation!

If you would like to request a return, phone us on 01363 83918.
Please have your purchase order number when you call.
The goods should be returned to us at the customers expense unless otherwise agreed.
All goods should be in the same condition you originally received them together with their original packaging.
Please wrap the item securely for transit, using the manufacturer original packaging and remember to enclose your original despatch note (you may wish to keep a copy for your reference). 

 Internet Sales for Private Individuals
You have the right to cancel your within 7 days of your order or receipt of good, whichever is longer. Should you cancel your order with us you will receive a full refund. .You must return your goods following the returns process above.