FEEDBACK : WE WILL ALWAYS GIVE FEEDBACK BE IT NEGATIVE OR POSITIVE THE FEEDBACK WILL REFLECT THE TRANSACTION.
PLEASE DONT SEND US MAIL ASKING US TO LEAVE FEEDBACK WE WILL DO IT WITHOUT A PROMPT WHEN WE GET A MOMENT.
We are PROUD of our feedback and although there are a number of negatives 90% are from non paying bidders.The rest are down to our incompetence.
However we are not perfect and do we make mistakes or items sometimes go astray in the post.If you have a concern contact us we will normally answer within 24hrs and try to resolve any issues as long as we feel you are being reasonable with your request.
If you just wade in with negatives we will regard the transaction as closed . so please COMMUNICATE with us
POSTAGE : WE GENERALLY OFFER THREE OPTIONS ...ROYAL MAIL....COURIER ....OR COLLECTION.
PLEASE READ THE TEXT RE POSTAGE ON EACH INDIVIDUAL AUCTION SO YOU ENSURE YOU PAY THE CORRECT AMOUNT AND AVOID DELAYS IN SHIPPING OF YOUR GOODS.
ESPECIALLY IF USING THE COURIER AS A TEL NUMBER IS REQUIRED AND SURCHARGES APPLY TO SOME LOCATIONS,
WE WILL NOT DESPATCH UNTIL WE HAVE THE CORRECT INFO AND PAYMENT ,DUE TO OUR VOLUMES WE DONT HAVE TIME TO CHASE FOR PHONE NOS ETC ,SO IF YOU HAVENT RECIEVED YOUR GOODS DID YOU GIVE THE REQ INFO .
NO GOODS WILL BE DESPATCHED UNTIL PAYMENTS ARE CLEARED.
GOODS DISPATCH: WITHIN THREE WORKING DAYS OF RECIEVING PAYMENT (we dont work weekends) SO PLEASE DONT MAIL US 24 HRS AFTER AUCTION END ASKING WHERE YOUR ITEM IS !!
LOCAL COLLECTION : WE ALLOW THIS BY APPOINTMENT ONLY FROM OUR WAREHOUSE MON TO FRIDAYS 10AM-4PM and WILL ONLY ACCEPT INSTANTLY CLEARED FUNDS FOR COLLECTED ITEMS
COMBINED SHIPPING : WE WILL ALWAYS WHERE POSSIBLE COMBINE ITEMS TO SAVE YOU POSTAGE COSTS .....HOWEVER BEAR IN MIND WE HAVE TO TAKE INTO ACCOUNT SAFE HANDLING AND SIZE/WEIGHT RESTRICTIONS DICTATED BY THE COURIERS AND POST OFFICE
SHIPPING COSTS: WHILST WE BELIEVE OUR CHARGES ARE VERY COMPETIVE PLEASE BE AWARE THAT YOU ARE NOT JUST PAYING FOR THE COST OF STAMPS
THE CHARGES COVER PACKAGING MATERIALS & HANDLING
THANKS FOR LOOKING |
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