Hi There.. This page will tell you
all you need to know about
Imz
E-Trading! very exciting we know☺
We now work from a restored warehouse in Leicester, as the garage at home
was just not big enough.
The items started taking over the house, so we decided it was the best thing to
do!
We offer a whole range of different items from all sorts
of different areas and ranges. If you are looking for something in particular
let us know and we will try and track it down for you... if we can.
We offer a very fast and reliable service and aim to
provide the best customer service we can. We aim to answer all questions within
24 hours!! We also try and get parcels out to you quickly and efficiently. As we
know your really excited once you buy something... we know we are... and the
last thing you want is to get it 2 years later... and if you really cant wait to
get the item you can come and collect it from our warehouse in Leicester,
Mon-Fri, 10am-5pm that way you don't have to pay for postage either. (If you could
please purchase the item through eBay first and then arrange a collection by
e-mail.)
If you incur any problems or have any questions regarding
anything, from products right through the the service we offer, then please do
not hesitate to
contact us and we will try our best to sort them out☺
We seem to have said a lot already! we will now stop and
let the shop do the rest of the talking...
Happy
Shopping!!
To protect bidder privacy, when the price or highest bid on an item reaches or exceeds a certain level, User IDs will be displayed as anonymous names. For auction items, a bold price means at least one bid has been received.
Note: Anonymous names may appear more than once and may represent different bidders.
Praise: great service but item not what i expected
To see all feedback for this member, go to the Member Profile page.
Your items will normally be shipped within 1-2 working days on receipt of your payment.
Please let us know in advance if the item is urgent and we will prioritise it. You will
receive an email as soon as your item is dispatched so you can anticipate when
it will arrive.
We offer 2 levels of Postage service
Economy Services
Royal Mail Standard Parcels (3-5 Days)
Royal Mail Signed for or Recorded (1st Class 1-3 working days)
Parcel Force 48 (2-3 Days)
24 hour Services
Special Delivery Next Day (Guaranteed Next working day before 1pm)
Special Delivery 9am (Guaranteed Next day before 9am)
Parcel Force 24 (Aim to deliver in 1-2 working days)
Fast Delivery by Royal Mail means UK delivery addresses benefit from the convenience of parcels being kept
at the local sorting office for 7 days if no one is home to receive the item. We
always use a recorded or tracked service so that items can be tracked. We may
not send replacement items using a tracked service. All tracking numbers are
available on request.
All non-guaranteed deliveries,
may take up to 15 working days to be delivered, as stipulated by Royal Mail. We
can send another item out after the 15 working days and the original item will
be reported as missing.
All items sent back to us from Royal Mail for the following reasons, a second postage charge will have to be paid for re-dispatch:
Addressee has gone away
No answer
Address inaccessible
Addressee unknown
Refused
Not Called for (not collected from Royal Mail office)
We can combine postage and give you a discount on multiple purchases, please refer to the listing or contact us
for further information. We aim to offer high quality packaging in order to minimise any damage during transit. In the interest of the environment, we like
to recycle whenever we can by reusing packaging.
If for any reason, you are not entirely satisfied with your item, please contact us. We will always strive to solve any issues you may have.
We accept returns within 14 days of the date of purchase for a full refund*, provided they are returned to us in brand new and resalable condition with
original packaging.
*Note: Please be advised the imz_trading will not cover any postage costs for returned products, unless it has a manufacturing defect. We will provide a replacement or a refund upon
request.
If for any reason you decide to cancel your order, before payment, but
after commitment to buy the item on eBay, please tell us within 10 days of
purchase. After 10 days we reserve the right to report the transaction to eBay
as an unpaid dispute.
We take your privacy very seriously and under no circumstances will we
release your secure customer details to anyone. No financial data is held or
stored in any way and with any card payments, details we get from you
will be securely discarded as soon as the payment is completed.
We
will not sell your information on to any third party companies and we
strictly abide by the Data Protection Act(1998).
Personal data shall be processed fairly and
lawfully
Personal data shall be obtained only for one or
more specified and lawful purposes, and shall not be
further processed in any manner incompatible with
that purpose or those purposes.
Personal data shall be adequate, relevant and
not excessive in relation to the purpose or purposes
for which they are processed.
Personal data shall be accurate and, where
necessary, kept up to date.
Personal data processed for any purpose or
purposes shall not be kept for longer than is
necessary for that purpose or those purposes.
Personal data shall be processed in accordance
with the rights of data subjects under this Act.
Appropriate technical and organisational
measures shall be taken against unauthorised or
unlawful processing of personal data and against
accidental loss or destruction of, or damage to,
personal data.
Personal data shall not be transferred to a
country or territory outside the European Economic
Area unless that country or territory ensures an
adequate level of protection for the rights and
freedoms of data subjects in relation to the
processing of personal data.
If you have any queries regarding our privacy policy, please do not
hesitate to contact us.
You can contact us by phone or e-mail
eBay Helpline: 0560 11 22 385 (Mon-Fri 10am to 5pm)
If you prefer to write to us or would like to return an item our address is:
Crystal Edge Ltd
Halima House – Unit 3
8a King Edward Road
Leicester
LE5 4DB
imz_trading & Imz E-Trading are trading names of Crystal Edge
Ltd.
PayPal - We belong to PayPal Buyer Protection so you can shop safely with us using PayPal.
Bank Transfer - Please contact us after you have made your purchase, for information regarding this quick and easy method of payment.
Credit & Debit Cards - Once you have made your purchase, simply email or phone us for further instructions.
Cheques & Postal Orders - We accept payment by both Personal and Company cheques. Please make all cheques & Postal orders payable to Crystal Edge Ltd. Please allow 4-5 working days for the cheque to clear and 3 working days for crossed postal orders once received. Goods will be despatched upon clearance.
We allow buyers 10 working days for payment. In that period we will send you friendly reminders via eBay. If there is a problem please let us know. We are still happy to leave positive feedback even after the 10 day period as long as we receive your payment.
Please Let us know about any problems before leaving us feedback. You can either call or email us if you're not happy with anything, so that we get a chance to sort it out for you. There is nothing worse for sellers, than receiving negative or neutral feedback when they didn't know about the problem beforehand.
The most important point is that you enjoy your purchase.
Our other items - To view our other auctions go to the top right hand corner of this screen and in the ‘Meet the Seller’ section click on ‘View seller’s other items'.
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