Do you have a buy it now price?
All items are available directly through our website. We
offer free delivery for all items purchased through our website.
Can I add items to my order after I have won
an auction?
Our items are available to buy on our website. Please browse
our site to see if we have anything else to offer that you might be
looking for. Our website prices are often cheaper than elsewhere and
we offer free delivery on all purchases made through our site.
Can I change my order after I have won an auction?
If you have won an auction but not yet received your item
please submit a returns request. If we have not yet dispatched your
item we will cancel your order and you can reorder the product that
you want. If we have dispatched your order please submit a returns
request and send your item back for a refund.
You have sent me a payment reminder but I have
already paid?
If have already sent payment by cheque we may not have received
it yet. You must allow 7-10 working days for payment to clear before
we can send your item. If you paid by credit or debit card or PayPal
please contact us. You can then reorder the product you require.
Can I change the delivery address where you send my item?
Your item will be dispatched to the delivery address you
specify when you “checkout”. If you do not use this “checkout”
process your order will be delayed. Once you have submitted a delivery
address to us using this checkout process you cannot alter this address.
How long will it take to deliver my item?
We aim to dispatch your item on the same day you pay for
it if payment is received before 11.00am, or the next working day
if payment is received after 11.00am. You item will be sent by first
class mail or by DHL Express next day service. Most items will arrive
the following day but you should allow three working days for delivery.
What method will you use to send my item?
You item will be sent by first class mail or by DHL Express
next day service. Most items will arrive the following day but you
should allow three working days for delivery. To find out if your
item will be sent by post or DHL please check the item description
in the listing.
Can I select the method you use to send my item?
We select the best option to send your item. This decision
takes into account the size, weight and value of an item. We cannot
change the method of sending for individual customers. To find out
if your item will be sent by post or DHL please check the item description
in the listing. All items are available from our web site at prices
that include postage. Prices quoted on our web site are often cheaper
than on other sites.
Can you provide time definite deliveries?
We cannot guarantee next day delivery or delivery before
a certain time on a particular day. Your item will be sent by first
class mail or by DHL Express next day service. Most items will arrive
the following day but you should allow three working days for delivery.
To find out if your item will be sent by post or DHL please check
the item description in the listing.
Can I collect this item?
All items are sent directly from our third party warehouse
and consequently collections are not possible. All items are available
from our web site at prices that include postage. Prices quoted on
our web site are often cheaper than on other sites.
Do you deliver on Saturdays?
You item will be sent by first class mail or by DHL Express
next day service. DHL do not deliver on Saturdays. Items sent by first
class post on a Friday may arrive on the Saturday.
Can you deliver to the Channel Islands?
Items sent by first class post can be sent to the Channel
Islands. Items sent by DHL cannot be sent to the Channel Islands.
To find out if your item will be sent by post or DHL please check
the item description in the listing.
Can you deliver outside the UK?
We do not send items out of the UK. This may change in the
future, please check back here regularly.
Can you deliver to BFPO addresses?
Items sent by first class post can be sent to the BFPO addresses.
Items sent by DHL cannot be sent to the BFPO addresses. To find out
if your item will be sent by post or DHL please check the item description
in the listing.
How are your postage charges calculated?
Our packing, postage and delivery charges reflect the product
you receive, the way it is packed and the timeliness of its delivery.
Whilst we appreciate that other sellers may offer lower charges we
do not believe that any other seller offers a better or faster delivery
service. If you experience a delay or an error on our part in the
delivery of your item please contact us. All items are available from
our web site at prices that include postage. Prices quoted on our
web site are often cheaper than on other sites.
Can postage charges for auction items be combined?
We cannot offer postage discounts for multiple items. We
have minimum charges for P & P, this is derived from both the
cost of postage, packaging and actually packing it. This is what you
are charged and it is what we pay. All items are available from our
web site at prices that include postage. Prices quoted on our web
site are often cheaper than on other sites.
I received a dispatch notification e mail but
my item has not arrived after 3 days?
To track an item please click
here
I have paid for my item but I have not received
it?
Please allow three working days for delivery of your item
especially during holiday periods. If you have not received your item
after three working days you can track your item by clicking here
How Can I track an Item?
To track an item please click
here
I have not received all the items I ordered?
If you ordered items separately we may send them separately.
Please allow three working days for delivery of your item especially
during holiday periods. If you have not received your item after three
working days you can track your item by clicking here
How do I return an item?
To return an item please click
here to take you to the returns section of our web site. Please
follow the instructions on this page to send us the information we
require to process your return request. When we receive your completed
return request we will send you a Returns Authorisation number by
e-mail. When you receive this e-mail please print it out and send
it to us with your returned item. Please note we cannot accept returned
items without a returns authorisation number
If you have returned your item please allow seven to
ten working days to receive your refund. We will refund your money
using the same method you used to pay us. If you have not received
your refund after ten working days please contact us.
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