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About me page under construction....
www.homeleisurestores.co.uk
Bussiness address
6 Lothians Road
Pelsall
Walsall
WS3 4HF
Welcome to home leisure stores ebay was started out as a hobby of both Everton and Sonia. I started to bid on items and selling things that I no longer wanted or needed.
That got our ideas rolling, we realised that instead of selling old items we no longer needed, we could look around for the best bargains and resell on ebay, yet still keeping the price low. This was the begining of Home and Leisure Direct. We started of with a few small items and gradually the product lines began to get increase to an extent where I needed a product list.
Everton is my business partner and long suffering significant other half, his main role is taking the parcel to the post office which are too heavy for myself, listing and taking pictures and making the tea.
If you see an item on Ebay that we have sold or you require multiples of the same item that you would like to purchase but you cant find any more for sale please contact us and we will be glad to assist you with your purchase. We encourage good communications as we have a dedicated customer service that will reply to all messages through Ebay and emails.
We strive for accuracy and completeness in our descriptions. We provide high quality digital images to supplement the written descriptions, all of the items in our listings are original and new.
We post 5 days a week, using Royal Mails services and always obtain a proof of posting recipt for every item we send out. The courier service we use is DHL as they provide an online tracking facility, available at www.parcel2go.com/parcel-tracking.aspx
Payments
We accept cheques and postal orders as well as taking payment through Paypal. If you require an item that is on immediate payment but want to pay using a different method then please contact us and I will alter the item for you, please message me through the item.
Please note oversea's buyer paypal only.
We are always pleased to provide positive feedback for you in the eBay system. We do so only after we know a transaction is complete. We mail out many items each week and never hear about some of them, with the recipients probably wondering why we did not provide positive feedback. We cannot know a transaction is complete until we hear from you by leaving positive feedback for us. If there is a problem, we want to hear about it and resolve the matter with you.
Lost items
Due to the volume of parcels we send out on occasion items do get lost in the post, we can not be held responsible for items lost by Royal Mail. We will always assist you in making a claim with Royal Mail for your lost item.
Any theft of pictures or description on any of our listings will not be tolerated under any circumstances and will be immediately reported to eBay.
Returns Policy
If the item(s) are to be returned please contact Home Leisure Direct on: 01922 861427 Mon-Fri 9.30am – 5pm, you will be advised the best method of return. Please ensure that the items are in original or secure packaging, where necessary please state the fault.Once you have contacted us informing us of your return you will have 7 days to ensure the item is returned to us.
Please note that all items that are returned for other reasons should also be returned within 7 days complete with the manufactorers tags/ sealed packaging intact.
Enclose the order number, ebay id along with your full personal details. Return by standard post (if the item has found to have a manufacturing defect this will be refunded/credited). Obtain a certificate of posting from your post office or courier, regretfully we cannot be held responsible for goods whilst in transit.
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