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PAYMENT AND DISPATCH TIMES
We request payment is made soon after placing your order our aim to dispatch all paid orders within 1 working day, 2 working days for peak periods. After 7 working days the non-payment process is automatically initiated.
SHIPPING METHOD
We normally dispatch using 2nd class post for the majority of orders. For multiple items or larger items and higher value orders we may use recorded delivery, 1st class, 1st class recorded or courier service. International posting may be available on request. There is normally an extra charge for BFPO addresses.
COMBINED POSTAGE
We do not offer postage discounts as we usually pay postage based on average weight or have to upgrade the service for larger orders so we don't normally save.
PREFERED PAYMENT METHOD
Our preferred payment method is Pay Pal but we also accept credit card payment by phone.
MISSING ITEMS
We request that you allow 15 working days from date of dispatch for any package that may be delayed in the postal system. It is recommended that you check with your local mail office before you contact us and take a contact name for reference so we can follow up. After this period we can process a claim if required.
DAMAGED ITEMS
We will require proof of any item that is received damaged. Please contact us before disposing of the damaged item or its packaging.
RETURNS
We will accept returns of any unwanted items but the buyer will be responsible to pay the postage charges for sending and returning, any fees and a restocking fee of 20% will apply.
FEEDBACK
We will automatically leave feedback once it has been received. | 
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