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			HSJ Console


			Maintained by: hacksaw_jim( 9047)
			We stock consoles & games for retro & current systems. Specialising in retro gaming many rare Sega Megadrive/Mega CD/32X & Nintendo SNES & N64 titles available. Postage discounts ALWAYS available for more than 1 item purchase

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Problems & Returns:

All items sold are eligable for return for any reason within 14 days of purchase, however the following terms & conditions must be adhered to, all conditions follow the the guidelines of the sales of goods act & distance selling regulations.

Please note I am a friendly seller and I will always treat you how I would like to be treated by other sellers.
I am human and mistakes do happen, please try to contact me in a friendly manner and in full, easy to understand messages and I will do the same for you.
Angry messages may be met with slow/angry responses!

This page contains serveral sections

Part 1: How to return your item - step by step
Part 2: Terms & Conditions for returns & faulty items
Part 3: Common problems & resolutions

How to return your product:

If you would like to return a product

If you have a problem / defective product

Contact seller to notify you would like to return a product, if possible give the item number of purchase, ensure that you message through eBay so there is a record of correspondance.
Read the terms and conditions below, it will be assumed that you have agreed to these apon sending product back.
Wait for the seller to contact you through eBay, you will be given a return address and advice on which postal service to use.
Ensure that you have cleared any issues with the item/terms of return with seller, if not please message seller through eBay with your issue/problem.
Package the item sufficiently so it will survive a journey through the post (some posties are brutal!). Send back to the address given to you, make sure you include your name, address, username and item number.
Contact seller to notify that you have sent the item, include any tracking information if applicable.
Wait patiently for the seller to receive the item, you will be contacted when received and all OK'ed, your refund will be sent shortly afterwards.
If you have not heard anything for seven days please contact seller for an update.

Check the list below of common problems, most faults tend to be down to small differences in products.
If you have not rectified your fault contact seller ASAP using the eBay message system, we want to help you enjoy you item and will make every possible effort to correct problems.
If the issue cannot be rectified through the eBay message system, please let seller know you would like to return the item.
Read the terms and conditions below, it will be assumed that you have agreed to these apon sending product back.
Wait for the seller to contact you through eBay, you will be given a return address and advice on which postal service to use (courier will be offered for heavier items).
Package the item sufficiently so it will survive a journey through the post (some posties are brutal!). Send back to the address given to you, make sure you include your name, address, username and item number.
Contact seller to notify that you have sent the item, include any tracking information if applicable.
Wait patiently for the seller to receive the item, you will be contacted when received and all OK'ed, your refund will be sent shortly afterwards.
If you have not heard anything for seven days please contact the seller for an update.

Terms & Conditions For Returns:

Terms & Conditions For Standard Item Returns

Terms & Conditions For Faulty Item Returns

The buyer must contact me through eBay within the first Seven days of purchase to cancel the order, the item must be returned within Seven days of my acknowledgement of the order cancellation.
The item must be returned complete & in the condition it was sent, every effort should be made to avoid damage in transit, incomplete or damaged items caused by thoughtless packaging will be returned to the buyer at the buyers cost.
Brand new items: if for any reason you decide you do not want the item it must be returned unused, if you have opened a sealed item then by doing so you have chosen to accept the item.
Return of brand new items that have been unsealed or used will be accepted, however you will only be refunded what is deemed to be used value. The items I sell can be up to twenty years old, sealed items of that age that have been opened significantly decrease in value, this will be evident in the amount refunded.
Software that requires a license key/number that has been unsealed will not be eligable for return, I am legally bound to not refund/resell any unsealed software that requires a license, if you don't want it, dont open it!
No responsibility is taken by the seller for items lost or damaged in the post when returned. Any signed for service is recommended, however proof of postage is available free of charge from the Post Office & allows you to claim insurance of up to £36.00 in the event of loss/damage.
The buyer is responsible for postage costs BOTH ways, apon return of the item you will be refunded the cost of the item, no postage costs will be refunded.
Items will be refunded using the same payment method used to purchase the item (IE. Paypal payments will be refunded through paypal, buyers who paid by cheque will be sent a cheque)

If you suspect that you may have received a defective/not as described item please contact me ASAP. Obviously if you message me after four weeks to tell me your item is defective this will be problematic in most circumstances
Please run though the checklist below before contacting me as it may contain the answer to your problem, if not let me know.
As a fair seller, in the event that the item is defective, if I am unable to sort the problem I will happily refund you, the following conditions apply.
The item must be returned complete & in the condition it was sent, every effort should be made to avoid damage in transit, incomplete or damaged items caused by thoughtless packaging will be returned to the buyer at the buyers cost.
No responsibility is taken by the seller for items lost or damaged in the post when returned. Any signed for service is recommended, however proof of postage is available free of charge from the Post Office & allows you to claim insurance of up to £36.00 in the event of loss/damage.
The buyer will not be responsible for postage costs for genuinely defective items, for heavier items I will send a courier to collect, for smaller items I will refund your postage costs. However, effort should be made to ensure excessive postage costs are not incurred, (IE. sending a £4.00 item by special delivery/courier when standard 'royal mail signed for' would cover the insurance is not acceptable & will result in only a partial postage refund). Normally I will advise you which postage method to use, if unsure please ask.
If an item is found to be fully working only the item cost will be refunded, postage costs will not be refunded, please ensure you allow me to help rectify any issues you have before returning an item as 'defective'. This may seem harsh but I am not a charity and can not afford to pay to send items around the country for people to tryout and send back at my cost.

Common Problems & Resolutions:

Cable Problems		Cartridge Problems
My Cable Does Not Display A Picture On Screen (RF/Aerial Cables)		My Cartridge Does Not Load At All, Screen Is Blank
If the cable is plugged into a splitter, try removing from the splitter and plugging straight into the TV/Monitor.		Try pulling the cartridge out and blowing on the cartridge contacts
If the cable has a pass-through adapter ensure that there are no cables attached.		If possible check that other cartridges work to make sure it is not a console problem
If the cable has a built in switchbox ensure that the switch is set to the cables primary use.		Make sure that the cables are securely in the back of the console and that it is tuned in properly
Check the TV/Monitor is set to the correct source/channel.		Make sure that the cartridge is the correct region for your console as most consoles have region lockout (uk and Europe standard is PAL)
If you’re TV has a shared source channel unplug all other cables (IE. Scart 2 may also be set to receive signal from S/Video/Composite(RCA/Phono)
Check the cable for obvious breaks/cuts/excessive bends		My Cartridge Loads The Game But Freezes
If using RF ensures that you have tuned your TV in correctly, consoles can vary, you may have to tune 2 different channels for two different Super Nintendo consoles.		Check other cartridges to ensure that there is not a fault with the console
		Check contacts on game cartridge, if excessively dirty try cleaning with alcohol/electrical contact cleaner
My Cable Does Not Display A Picture On Screen (All Other Cables)		Gently blow into cartridge slot on console to ensure there is no build up of dust
If the cable is plugged into a splitter, try removing from the splitter and plugging straight into the TV/Monitor
If the cable has a pass-through adapter ensure that there are no cables attached		My Cartridge Loads Fine But I Only Get Half The Screen/Screen Is Jumbled
If the cable has a built in switchbox ensure that the switch is set to the cables primary use		Check other games to ensure there is no fault with the console
Check the TV/Monitor is set to the correct source/channel		Rom chips may have been damaged, fault normally caused by magnets or moisture. Contact seller for return instructions & ensure all cartridges are stored in a dry, safe place (Note. Speakers contain magnets, big speakers contain larger magnets)
If your TV has a shared source channel unplug all other cables (IE. Scart 2 may also be set to receive signal from S/Video/Composite(RCA/Phono)
Check the cable for obvious breaks/cuts/excessive bends		My Cartridge Loads Sometimes, Sometimes Not
If you are using a Dreamcast VGA cable, ensure that the game you are using is VGA compatible		Try blowing on the cartridge contacts as this adds moisture to it helping it to make a better connection
If you are using a Dreamcast RGB cable try a different game, some Japanese Capcom games are not RGB compatible (Street Fighter Zero 3 & Gigawing are two examples)		Check that other cartridges work fine to be sure that it is not a consol problem

My Cable Gives A Fuzzy Picture/Ghosting/No Sound (RF/Aerial Cables)		CD/DVD Problems
If the cable is plugged into a splitter, try removing from the splitter and plugging straight into the TV/Monitor		My Game Disc Does Not Start, Console Says To Insert A Disc/Insert Game Disc
If the cable has a pass-through adapter ensure that there are no cables attached		Check that your disc is the correct region for your console (UK standard is PAL)
If the cable has a built in switchbox ensure that the switch is set to the cables primary use		Check that other games are working fine in your system
If the picture is black & white it could be that you TV is not 60Hz compatible, if your using RF on an Import console you will need an RGB or Composite cable.		It could be caused by scratches on the disc (please contact the seller of your item)
Check the cable for obvious breaks/cuts/excessive bends		Make sure that there is nothing stuck on the data side of the disc

My Cable Gives A Poor Picture Fuzzy/Ghosting/No Sound/Black & White (All Other Cables)		My Game Disc Starts But Resets Shortly Afterwards
If the cable is plugged into a splitter, try removing from the splitter and plugging straight into the TV/Monitor		Please check that other discs play fine
If the cable has a pass-through adapter ensure that there are no cables attached		Make sure that the power cable is firmly in the back and the reset button is not stuck down
If the cable has a built in switchbox ensure that the switch is set to the cables primary use		If you are using a Dreamcast VGA cable, ensure that the game you are using is VGA compatible
If the picture is black & white it could be that you TV is not 60Hz compatible, if your using RF on an Import console you will need an RGB or Composite cable.		If you are using a Dreamcast RGB cable try a different game, some Japanese Capcom games are not RGB compatible (Street Fighter Zero 3 & Gigawing are two examples)
Check the cable for obvious breaks/cuts/excessive bends		Also see next section 'My game disc loads fine but freezes'

Joypad/Peripherals problems		My Game Disc Loads Fine But Freezes At X Or Freezes Randomly
My Accessory Does Not Function At All		Check the bottom of the disc, ensure that you do not have any finger prints or dirt on the disc, if so wipe clean with a soft, non textured cloth
Make sure that nothing is stuck in the connecter on the console or on the controller		If your disc freezes at random points it could be due to a weak laser in your system please check that your other games play fine
If you are using a Super Nintendo the controllers are region locked so make sure you have the right controller for your console
Check the cable for excessive cuts, bends etc		Console Problems
Ensure that you have the correct controller for your console, If it has the same connecter it does not mean that it will work		My Console Does Not Power Up
		Make sure that you are using the correct cable for your system and that it is the correct voltage
My Accessory Works Sometimes, Sometimes Not		Ensure that it is switched on at the wall
Check that your other joypads work correctly, if you have memory card problems check cartridge fault section		There may be a master power switch on the back of the console make sure that it is set to on
For Dreamcast joypads, remove any VMU or Rumble packs and try again		If you power cable is connected to a multi socket gang try plugging into another socket or straight into the wall, the power adapter can sometimes draw too much power.
Check cable to ensure no break in cable is present or excessive bending or crushing of cable		If using an imported console ensure you are using a step-down adapter if stated that one is required in the auction, if in doubt check the stick on the base, if it reads 110v you NEED a step down converter, also check that the converter is set to supply 110v from 220-240v
Ensure that you have plugged the accessory in firmly & correctly		If using a step-down adapter ensure that it is capable of supplying adequate watts to the system, Playstation 2 console require a significantly more powerful adapter than a Super Famicom.

My Accessory Works Except For The X Button		My Console Powers Up But Nothing Is Visible On Screen
If you are using a light gun you will not be able to fire if you are using a LCD, Plasma or a 100HZ TV as light guns need a 60HZ colour tube to function		Check the cable problems section
Check that the button moves the same as the others as the rubber under the buttons may have slipped out of place		Check the cartridge problems section
If the wires are exposed where it leaves the pad make sure that none of them are cut
		My Console Seems To Be Working Fine But Will Not Load Cd's
My Accessory Is Doing Strange Things When Plugged In		Check the Disc problems section
If the joypad seems to be stuck in one direction, power off console & turn on again ensuring that the analogue stick is centred when doing so.
Ensure that none of the buttons on the controller are stuck down		My Console Works Fine But The Controller Does Not Respond To Button Presses
Make sure that the connector is fully inserted into the system		Check the accessory problems section
Check controller to ensure that there are no 'turbo'/'autofire' switches that maybe switched on, normally all switches to the left is OFF. Competition Pro controllers often have a 'turbo' button for 'Start' on the bottom of the controller, ensure that this is set to off.

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