Q: Can I track my order?
A: We send a confirmation email via ebay, when your order is sent out.
You can contact us after you have received this confirmation, and we will send tracking information.
Q: I need to contact customer services, when will I receive a reply?
A: Our customer services aim to reply to all queries through the ebay message system
as soon as possible and the latest by the end of the day after the message was posted,
or you can send us an email at guaranteed4less@btinternet.com
Q: Do you combine postage?
A: We offer a saving on SHIPPING AND HANDLING when more than one item is bought
and is sent at the same time to the same address.
Don't make a payment for any item until you have finished bidding,
Ebay will combine invoice. Please contact us for discounted price.
Q: Can I collect or arrange my own collection?
A: We are a mail order company and do not have a retail premises; our distribution centre does not have the facilities for collections or third party pick-ups
Q: Can I pay by Credit Card?
A: All our credit/debit card transactions are handled online via Paypal,
we do not have the facilities to take credit card payments over the phone.
We accept Paypal, Cheque or postal order.
Q: Do you ship to BFPO addresses or internationally?
A: We do not ship to BFPO addresses and only to the countries detailed within the shipping information of our auction.
Q: Can I purchase this item immediately on Buy It Now?
A: The majority of our items are listed as auctions and a Buy It Now, please use the link to our Ebay Shop from the item listing.
If the item is not shown as being on Buy It Now, then this will mean that the item is for auction only.
TERMS OF SERVICE
By bidding or purchasing any of our products, you are entering into a legally binding contract (as per rules and regulations of EBAY),
and are agreeing to the following terms if you purchased direct from us via website order, telephone order or email order: Delivery 1. Once your order has been despatched you will receive an e-mail from us with confirmation together with a tracking number. If you do not receive this e-mail within 5 working days of us receiving your cleared funds, please send an e-mail to guaranteed4less@btinternet.com 2. We will only deliver to addresses with a UK Postcode. Under no circumstances will we deliver outside of the UK unless agreed before auction ends.
3. Your order will normally be despatched within 1-5 working days (Monday to Friday) of receipt of cleared funds. Please allow up to 10 days for a cheque to clear 4. Where payment is by PayPal we will only deliver to the registered and confirmed address unless otherwise agreed before payment is received.
5. Delivery costs are additional (unless specified as “included” in the product description) and the amount you will pay is itemised in the product description
Payment 6. Upon conclusion of the auction or Buy It Now process you will be sent an e-mail with our Checkout instructions. 7. We only accept the payment methods as described within the product description
8. Your order will normally be despatched within 1-5 working days (Monday to Friday) but only after receipt of cleared funds. Please allow up to 10 days for a cheque to clear Non Paying Bidders (eBay only) 9. All auctions and Buy It Now purchases must complete the checkout process within 7 days to: a) avoid the item being relisted b) avoid an unpaid item strike from eBay c) avoid negative feedback being left on your account d) avoid any legal actions as a result of breaking this contract to purchase
General 10. You are wholly responsible for deciding on the suitability of the goods offered and by placing your order and/or bid you are acknowledging the goods as being suitable. 11. Some of the photographs used are library images and we are therefore not responsible for any colour variances or style updates. We guarantee to send you the specification as advertised in the product description.
12. Risk of loss or damage to the goods passes to the buyer upon delivered goods. 13. Goods purchased for personal use; You have the right to change your mind within 7 calendar days of receipt of your order as per the Distance Selling Act 2000 providing you notify us in writing. If you wish to change your mind under the Distance Selling Act 2000 then you are responsible for the cost of returning the goods. 14. Claims of damage to goods must be noted at the time of the delivery to the delivery person, and notified to Advanced Global Productions Limited within 24 hours of delivery. Failure to do so may render any claim invalid. Upon acceptance of the damage, Advanced Global Productions Limited will firstly either (a). have the item fixed under the warranty, or (b). have the item exchanged for same model. Warranty, Returns & Technical Support
Returns
We're committed to selling high-quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something.
Unwanted Purchases/Your Right to Cancel
- You must notify us of your intent to cancel within 7 days of the date of delivery to your address.
- Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice.
- A full refund of the product cost only order total will be processed.
- The Buyer is responsible for return shipping costs and insurance.
Faulty products
- You must notify us that you are returning your order as soon as it develops a fault.
- In the event of a fault developing within 30 days of purchase, a replacement will be sent or a full refund issued after receipt of the returned item and verification of the fault.
- Should an item become faulty after 30 days of purchase but within the stated warranty period, we will, at our discretion, offer a repair, a replacement or a cost of item refund after receipt of the returned item and verification of the fault.
- If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.
- All replacements are subject to stock availability at the time of processing.
Incorrect Orders/Substitutes
- In the unlikely event of receiving an incorrect order or substituted item, please accept our apologies and contact us to inform us of our mistake.
- Please return the item in its original condition, and upon receipt and subject to stock, we will ship your correct item or offer a full refund.
- Please enclose the return postage costs which will be refunded.
General Terms:
- For all returns, please include a reason for return or the nature of any fault(s), your order number, email address and your eBay user name.
- Please detail your preference for a replacement or a refund and provide us with a daytime contact number should we need to contact you.
- Please allow up to 7 working days to test and process all returns, and up to 21 working days for completion of any repairs.
|
)
