Postage and Packaging (Shipping) Costs are just that - the price paid is the actual cost of posting plus the appropriate packaging. All our items are mailed using the correct type of packaging e.g. Hard-Backed Envelopes, Padded (Jiffy) Bags, Board Mailers, Poster Tubes, etc.
About Us
Hi and thanks for dropping by! My name is Dave and I’d
like to tell you a little about Frontstalls and the people behind it.
I run Frontstalls and pride myself in offering you the
best quality products and customer service available anywhere. If you
believe you have received excellent customer service please tell others,
however if you think we could do better – tell me – I want you to be 101%
satisfied with your contact with Frontstalls. Frontstalls listens to all
comments – positive or negative.
My business partner is Bea. Her main role is taking the
stack of parcels to the Post Office and dealing with feedback, questions
from sellers and general stock related issues.
We always try and list all items with as much detail as
possible – however should you want any other related information please do
not hesitate to contact us. Click here for
information or use the “Ask The Seller” link on the
specific item page.
Back to Top
Refunds
We offer refunds for any items lost or damaged in the
post, where our post and parcel carrier* – confirms that
the item has been lost or damaged. We offer several different levels of
postal insurance for any item bought from us – we recommend you seriously
consider paying for the level of insurance you deem sufficient for your
item. Please note lower levels of insurance apply for parcels sent outside
the UK** - Please ask for advice if you are unsure.
Back to Top
UK** Payment Options
Payment can be made by the following in order of
preference -
1. PayPal – This is our preferred and recommended way of
making payment. Please make payments via
www.paypal.com - Full details will be sent with your ebaY invoice - By making payment this way you also benefit
from the PayPal Buyer Protection Scheme
2. BACS Transfer – Make payments direct into our Bank
Account –
Click Here to Ask Us For Details via ebaY for details
3. Cheques - Drawn in Sterling (£) on a branch of any bank
in the UK** only - Cheques should be made payable to David
Smith and be sent to PO Box 390, Rochester, ME2 2WD – we will dispatch the
item as soon as the cheque clears – normally 5 days from the date it is paid
in.
Postal Orders - UK Royal Mail only – Drawn in Sterling
(£), crossed and made payable to David Smith
4. Sterling (£) Cash is NOT accepted as it is a breach of ebaY's Payment policy
Back to Top
Rest of The World*** Payments
1. PayPal – This is the only way of
making payment, if outside the UK**. Please make
payments via
www.paypal.com - Full details will be sent with your ebaY invoice - By making payment this way you also benefit
from the PayPal Buyer Protection Scheme
2.
Cash (in any currency) is NOT accepted as it is a breach of ebaY's Payment policy
3. Please note we do not accept non UK**
postal or money orders. The reason for this is we are charged by our bank
excessive charges for exchanging these.
* -
Normally Royal Mail or Parcelforce, however others may be substituted at our
discretion
** -
England, Northern Ireland, Scotland and Wales, Channel Islands, Isle of Man
and all outlying UK islands, deliverable as inland by Royal Mail. Please note - Republic of Ireland is classed as overseas, i.e. Europe
*** -
All other countries except
Click Here
Back to Top
Postage and Packaging
All items are sent in suitable packaging (i.e. card
backed envelopes for theatre programmes, poster tubes for posters etc.) and
postage quoted is:-
UK**
2nd Class for UK** addresses
– items normally arrive within 3 working days of posting
1st Class and/or insurance (Recorded Delivery or
Special Delivery) is also available at extra cost. We recommend Recorded
Delivery (£1.00 extra) for items up to £25 in value, or Special Delivery (£4.00
extra), for all items over £25 as Royal Mail will not pay out on any items
valued at over £25 that are damaged or lost unless sent by Special Delivery.
If an item is paid for without insurance we will only be able to refund up to
£25 for loss or damage at the discretion of Royal Mail. If Royal Mail
refuse or reduce the refund in cases where Recorded Delivery or Special Delivery
has not been paid for we will supply you with any information you need to take
the claim up with Royal Mail direct, but will not get involved ourselves. Please
note any overpayment of postage - especially if buying multiple items - will be
refunded to you when we post the items. We do not make any profit from the postage and
packaging and deplore other less reputable sellers who do.
Rest of the World***
Royal Mail Airmail for all Rest of the World***
addresses – items normally arrive within 3 – 10 working days although this
can be longer.
Surface Mail (around 3 to 10 weeks delivery time
depending on location) is available for less cost – please enquire.
Insurance is also available at extra cost. We recommend this for all
purchases to the Rest of the World*** as claiming for
“uninsured” lost or damaged items outside the UK** is
often very slow and problematic. For countries outside the EU a customs
declaration will be completed, marker "Merchandise" and attached to the packet. This is a postal
requirement and we are unable to mark any purchase as a gift on this
declaration due to legal requirements. We do not make any profit from the
postage and packaging and deplore other less reputable sellers who do. Please note Printed Paper rate is used for applicable items - even though ebaY's postage charts only allow us to show Small Packet. When the Small Packet rate is cheaper, this rate is then used.
Back to Top
Frequently Asked Questions
Q. What exactly does Excellent, Good,
Average and Poor Condition mean?
Q. How much is postage (shipping) to
the USA?
Q. Do we discount postage (shipping)
for bulk orders?
Q. How quickly are items posted
(shipped)?
Q. Do we offer postage/shipping insurance?
Q. Do we get Certificates of Postage/Shipping
for items?
Q. Do we post/ship internationally and
worldwide?
Q. How do I get an answer to a question
not asked above?
Q. What exactly does Excellent, Good, Average and Poor
Condition mean?
A. Excellent means "No marks or tears, if signed may have stray
pen marks - if black or white on outside may have wear marks."
Good means "may have a small mark and/or tear - will be detailed in
listing. Would otherwise be excellent or in general good
condition, for age."
Average means "not bad
but showing signs of wear and may have some writing in it or the crossword
completed in the back."
Poor means "may have watermarks,
tears or generally look shabby."
Back to
FAQ's
Q. How much is postage (shipping) to the USA?
A. The USA is classed as Rest of the World postage/shipping.
Back to
FAQ's
Q. Do we discount postage (shipping) for bulk orders?
A. Yes, we do, please email us with the ebaY item numbers and
your location and we will be pleased to quote a discounted rate.
Back to
FAQ's
Q. How quickly are items posted/shipped?
A. Normally within 24-48 hours of full cleared payment being
received. We will always notify you of any delays. Please note items are
only posted/shipped Monday to Friday and not on UK (English) Public/Bank
Holidays.
Back to
FAQ's
Q. Do we offer postage/shipping insurance?
A. Yes, we will always quote for postage/shipping insurance and
highly recommend it.
Back to
FAQ's
Q. Do we get Certificates of Postage/Shipping for items?
A. Yes, when all items are posted/shipped we ensure a Certificate
of Postage/Shipping or Postal/Shipping Insurance Certificate (if paid for) is obtained. This
is used for any postage/shipping claims – a copy can be scanned to you on request.
We are unable to send the actual Certificate to you as it is required for our records.
Back to
FAQ's
Q. Do you post/ship worldwide?
A. Yes, we post/ ship anywhere worldwide providing our post and
parcel carrier* can ship to that specific country – at present (January 2010) - Afghanistan, Guinea-Bissau, Iraq, Somalia and Tanzania are unavailable.
Back to
FAQ's
Q. How do I get an answer to a
question not asked above?
A. Click
Ask Us A Question via ebaY
Back to
FAQ's
Back to Top
Contact Us
There are various ways to contact us.
Please
Ask Us A Question via ebaY:
or
Write to us at:
Frontstalls
PO Box 390
ROCHESTER
England
ME2 2WD
Back to Top
PLEASE NOTE : All communication must be in English
FRONTSTALLS - ebaY Theater Memorabilia Store
View this member's Reviews & Guides.
View this member's My World page.
To create your own About Me page, click here.
