My name is Karen Goodall,i own and manage my own baby boutique in my local town of Arbroath,on the east coast of Scotland.
Its a busy little business catering for all babies needs from the tiny premature babies upto approx 6 years.
As im sure most of you can appreciate as a mum of 2 young children , running my own business and doing all items that need posting in the evening my time is very limited.With this in mind i have tried to make ebay selling as easy as possible for both me and you.
I get asked an enormous amount of questions that are already answered in my listings,so im hoping people will find the time to read this and get any answers to questions they have from here.I have also included very helpful information that hopefully will help buyers understand ebay and get through it without a hitch,so saving me and you time.
POSTAGE COSTS , METHODS & COMBINED POSTAGE
All my postage costs are laid out in the postage and payment section at the bottom of each auction. UK and Europe postage is clearly marked,if you do not live within Europe then your postage cost is the last one in the list.If there is more than one item available it will tell you how much postage is for extra items if you are buying more than one and your invoice will show the correct postage automatically.
Please note if you are buying more than one item from different listings please wait for an invoice before paying so i can send an invoice with postage discount on.If you do not wait and pay seperately there is nothing i can do regarding your discount.
Although an item may seem light ,please ,UK buyers ,remember the post office run a sizing structure and even the lightest item may have to be posted as a packet which bumps the price up.
Postage and packing means exactly that ,so please bear in mind its not just the postage thats included in the P&P costs its everything else too.
In recent weeks i have had lots of parcels go missing within Royal Mail so i now only post recorded delivery and international for ,for all non UK parcels.This is without exception.International signed for is paid sepereately to the office and this will show up on your parcel as an additional postage sticker of £3.70,please remember that normal postage is in addition to the £3.70 .
I use paypal postage system .You will know when your item has been posted as paypal send you a copy of the postage details to your registered email address with paypal.These details can also be found in the view order details in the drop down menu next to your item.Please check either of these before asking if an item has been sent,it does save time.
I can only post to the address on your paypal account,so please dont ask for any item to be sent to another address.There is 2 reasons for this ,1 is i am not protected by seller proctection if i dont post to the address on paypal and 2 as i use paypal postage the address is automatically printed .If you want your item sent to a different address you will need to change your paypal address.
I post daily Monday to Saturday.As all my items are held in store and not at my home any item bought after and paid for after 8 pm will be not be posted next day.
CONTACTING ME
Although it does state very clearly in my listings not to reply to emails found in your personal email box i.e invoices,paypal notices,emails i have sent from Ebay ,it seems some buyers are still doing this.Please only contact me through Ebay.If you reply to mails from your personal email box these DO NOT go back to Ebay messages,they only go to my personal email box.I do not read any mails from ebay in my personal mail box.I recieve in excess of 300 mails a day and its impossible to trawl through them all.
CHEQUES & POSTAL ORDERS
I DO NOT accept cheques under any circumstances.I have a business bank account and i am charged for paying in cheques.
I will accept postal orders ,but they must be uncrossed as the back considers them like a cheque.If you are paying by postal please complete checkout and select paying by postal order.This will then give you my full postal details.I am constantly being asked for my address to send a postal order .My time is very limited and i have set everything up so i dont need to answer unnecessary questions.
ASKING PRICE
In recent weeks i have been asked a lot if i will accept different prices other than those stated.I am running a legitimate business and as all my items are for sale in my retail shop for the same price i cannot reduce them on ebay.I also have the tax man chasing me at the end of every year and cannot afford to take losses.Obviously if there is a best offer on my item then please take advantage of it.
OUT OF STOCK ITEMS
As all my items are in my retail shop sometimes it can be hard to keep track of sold items there as well as here,although we do pay strict attention to this matter.Sometimes during very busy periods items sell in store and they do get missed from being adjusted on ebay.If you buy an item and i find its not available i will let you know immediately,offering a refund or replacement.
OUT OF HOURS SHOPPING
If you need to ask a question about an item please remember we close at 4.30 so do not have access to stock untill we re open the next day.
CREDIT & DEBIT CARD PAYMENTS
We have a credit and debit card facility within our shop and if you would like to pay for item this way please call us on 01241 439600 10-4.30.We only accept payments over £5 on credit or debit card.
If you get the answer phone please leave your name and phone number with a message regarding your call and we will get back to asap.
AND FINALLY
Thankyou for taking the time to read this and i hope it has helped .I do all this as my time is very limited and hopefully this has answered a lot of unnecessary questions.As i hope you can appreciate answering questions that are already answered in my listings and on here can be time consuming and sometimes very frustrating.
With all that said please feel free to buy from me and i will endeavour to be as helpful as i possibly can.
Thanks
Karen
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