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Welcome
eBuy Marketing is an online retailer specialising in a wide range of DVDs titles at very affordable prices.
We want your shopping experience with us to be as easy and stress-free as possible. So with this in mind we have created this page to give you peace of mind.
We have included our delivery details, our returns and refunds policy, customer service information and DVD regional coding information for your use.
Guarantee
All of the DVDs we sell are guaranteed to be brand new. We only purchase from reputable UK suppliers and never sell illegal counterfeit copies.
Postage
UK Delivery: Your order is sent by Royal Mail 1st Class Standard and takes around 1-3 days to arrive.
Rest of World delivery is by Royal Mail Airmail and takes around 3-14 days to arrive.
Missing or delayed items: Please note that we will need to wait 14 working days (UK) and 28 working days (Rest of World) before being able to trace, replace or refund any items lost in transit.
DVD Region Code
DVD region code is a provision that requires DVD players to accept DVDs that are only meant to be played within one of six designated world regions.
A Region 1 disc cannot be played in a Region 2 DVD player for example.
ALL OF OUR DVDS ARE EITHER REGION 2 (UK & EUROPE) OR REGION 0 (WORLDWIDE PLAY)
Region 1: The US, US territories, Canada
Region 2: UK, Europe, Japan, Middle East, Egypt, South Africa, Greenland
Region 3: Taiwan, Korea, the Philippines, Indonesia, Hong Kong
Region 4: Mexico, South America, Central America, Australia, New Zealand, Pacific Islands, Caribbean
Region 5: Russia (former USSR), Eastern Europe, India, most of Africa, North Korea, Mongolia
Region 6: China
Region 0: Worldwide Play
What is Region 0?
Also known as egion Allor egion Free Region 0 discs are compatible with any DVD player as they are specifically enabled for all geographical areas. Region 0 discs we sell are PAL formatted. If you are an overseas buyer we recommend you make sure your DVD player can play this format.
Customer Service
We believe our customer service is second to none. You can e-mail us with any questions or comments via the eBay message facility or direct:
info@ebuymarketing.com
We aim to answer all e-mails within 24 hours, 7 days a week. If you have a complaint we always aim to find a solution most beneficial to you (the customer).
We Believe In 100% Customer Satisfaction.
Returns & Refunds
Return Policy details:
Any unwanted DVD that is unopened / unsealed may be returned within 7 working days of the end of the Auction in accordance with the UK's Distance Selling Regulations.
Goods that have been opened / unsealed may only be returned if faulty.
Please note that the buyer is responsible for the cost of returning any unwanted items and a recorded delivery service is strongly recommended.
eBuy Marketing reserve the right to charge a small administration fee to cover the cost of Re-listing and Final Value Fees of unwanted items that are returned. Details will be provided upon request.
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