We make every effort to reply to e-mail questions within an hour of receiving them.
Because we are computer and technology experts we have
the ability to help you both before and after your purchase. We only sell
products that we have researched and tested for quality, performance and
compatibility.
In the unlikely event of installation and setup
problems we are always on hand to help you out. Unlike many "box
shifting" traders we are here to ensure you get all the help you need, even
after you have parted with your money.
Here are a few recent quotes from customers we helped who initially had setup problems: "I am indebted to you for your help for such a frustrating problem and would thoroughly recommend your after sales service" (M.D. from Dundee), "Thanks for all your help, if only all shops were as good as yours life would be so much easier." (R.B from Stoke).
Distance Selling Regulations
We follow the eBay standard 14-day cooling off period (instead of the UK law of 7 days) for unwanted and un-used purchases, which can be returned at the customers expense for a full refund. After 14-days any unused or fault-free returns are subject to a 20% restocking fee. Before returning a product you must contact us for a returns (RMA) number.
Warranty
Each of our eBay listings have the length of warranty specified in the "Terms and Conditions" section. This is normally 24 months.
During the warranty a faulty product is returned at the customer's expense and replaced and returned at our expense. If the problem is one of
compatibility (which is very rare) then we will only refund the purchase and re-stock the item if it is in brand new condition and including original packing. We take our support and warranty service seriously. In the event of a problem we will be quick to reply and get your product replaced.
All returns must include a Returns Authorisation code obtained by contacting us.
Courier Delivery
Many of our products use the courier service provided by
CityLink. This is a next business day service for UK Mainland addresses, enabling next-day delivery of orders made before 1pm (and sometimes later). We provide an online tracking number when we e-mail confirmation of your order.
VAT / Business Customers
We provide a full VAT receipt with all orders. If
you are a business and want quantities of our products, then please contact us
for a quote.
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