We strive always to be honest with our listings, never list anything that we do not have physically in stock or items that we will not be in receivership of within 3 weeks, so we do expect that you honour your end of the contract by paying for your item in a timely manner.
We do not complain about paypal and or other card payments fees, never sneaking in these charges into the selling price, but do notice that the security surrounding electronic accepting facilities have been stepped up and to mention a very important requirement: All electronic payments MUST hold a valid tracking number and information that can be tracked ONLINE. If you are personally collecting or sending your own courier, we are unable to provide such information.

Personal Cheques or Postal Orders: Please contact us for details, Funds MUST clear before dispatch and/or collect
Paypal: Shipping is to the address you hold on file with paypal.
Bank transfer: Please let us know at auction finish and we will send our bank details through

***Overseas bidders will need to send money through direct bank transfer OR paypal ONLY.








Domestic shipping (England, Wales & Scotland - not Highlands or Off-shore Isles)

Do note the following:

1. Delivery service is one driver, ground level & doorstep only, a two man service may be available, but please note that this is restricted to location and availability and where it is available, there will be an additional cost. We employ reliable 3rd party courier companies whom have extensive experience in moving antiques and items of value to dispatch your goods, insurance that is included in this service covers for standard loss and damage in transit, therefore you MUST ensure that you take the time to check over your goods PRIOR to signing the goods received docket/note. FAILURE to list down faults/damages will result in a NON-VALID claim for remedial works. It is your responsibility to REJECT where possible (do note that due to time and space constraints, the driver may not be able to take your item back on the van)

2. We require FULL contact details upon checkout - to include ALL contact numbers (telephone) available for you as we are unable to book with the appropriate carrier with the absence of this information. Failure to provide us with these will delay your order.

3. You will normally be contacted by EMAIL by the courier and you MUST respond DIRECTLY with them so they can proceed in getting that particular slot CONFIRMED with you, otherwise, they will assume that you cannot and will not require that slot. Most couriers work on a "grouping' service basis, which means that they are in certain areas of the countries on certain days of the week, thus if for example they are in your area on a MONDAY and you cannot make the date given, the next earliest opportunity will be the following Monday and so on.

4. Closer to the date of delivery the carrier will contact you again to provide a time slot, meaning that you will not be caught out for a whole day service, please note that this service is not extended to smaller goods carried by common couriers such as FEDEX, DHL and or PARCELFORCE, whereby your goods have been delivered by these companies, they will attempt delivery and will leave a CONTACT card for re-delivery if you are not available to accept delivery. Normally, they will require re-delivery or you can collect at their local depot, full details of which will be provided on the card.

5. Please ensure that you have employed sufficient help when receiving delivery of your goods, courier companies are NOT removal services therefore they do not hold the correct public liability insurance to uplift items into your home, whereby any help that has been provided by the driver is at their SOLE discretion and neither the company that they work for nor us take responsibility in any damages - personally or to your property -

6. As we instruct reputable third party companies for the carriage of our items, it is the responsibility of the buyer to ensure that adequate time is spent checking the goods over upon delivery, any faults must be recorded on the bill of lading and/or delivery note as failure to note such discrepancies/damages will result in an invalid claim for damages.

7. Should you fail to be available when the courier delivers - in the instance of goods sent via NON Fedex, DHL and or Parcelforce, you MAY be subjected to a re-delivery fee. We will of course work hard to ensure that this is kept to a minimum but cannot give any express guarantees.

International Shipping

Please have ready your full address to include Zip code so the correct tariff can be obtained. Shipping charges include professional case packing, actual cost of freight, customs clearance and delivery which is "kerbside" only. Do note that you may be subjected to Taxes local to your country, this is calculated upon arrival in your country and the Freight clearance agent will advise.

USA and Canadian residents, please note that it is required by LAW to provide proof of identity therefore we require at the point of booking a copy of your passport, social security number and drivers license. Your information is kept on a privacy protected server.

Personal Collections:

Whereby you live close by and or prefer to have your item faster, you are able to personally collect from our warehouse depot located in Watford, Hertfordshire, through appointment only between Monday to Friday 9.30am to 5.00pm.

NB: that your items will be prepared for collection, thus you will be required to bring help to upload into your van or car, help may be offered on our end, but we are not legally obliged nor held accountable should any accidents arise whilst assisting - personal or property injuries.

All prices include applicable taxes and value added tax at the applicable rate for the UK. if you are an overseas buyer, you will need to arrange to reclaim such taxes yourself, and where you have had to pay shipping charges, this includes only the cost of air or sea freight and NOT local taxes in your country.

RETURNS & REFUNDS

We love what we sell and want you to love it just as much, but as with distance buying there is always an element of risk, which more than often ranks higher for the buyer. For this reason and along with ensuring that the current legislation (UK) is adhered to, we offer a no quibble return facility for all purchases. If for whatever reason you are not entirely satisfied with your item (to exclude from the list below), please notify us in the first instance by telephone on 01923 774331 and email through the ebay messaging service within 48 hrs - 5 days of receipt of your item.
We can either arrange to have your item collected, do retain all original packaging and ensure that you have re-packed correctly as so the item(s) will have a smooth transit, as each item is re-assessed upon coming back to us for any damages and if there has been damage through improper packing, this will be deducted from the amount due back to you. You can also opt to have the item resent back to us through your own means of transportation.

In ANY instance, the cost of return carriage is to be met by you and the refund amount will be for the item value only and any original postage paid will be deducted - whereby delivery was inclusive of the buying price a capped amount of £45.00 (England & Wales) and £55.00 (Scotland) will be deducted.

Please note the following exclusions from our standard Returns and Refunds:

1. Mis-measurement, all items listed have measurements for YOUR responsibility to ensure that the path that they are intended to go through must be clear and thus should you have failed to take this information prior to purchasing.

2. Colour Finish - whereby you have purchased elsewhere other items of painted furniture and find that the colour we have does not match nor look compatible with what you already have, we are unable to ascertain a complete refund.

3. Bespoke and or custom made sizes and items - refunds are not automatic on made to measure products

4. Damage sustained in transit if you did not at the point of receivership check over your item prior to the delivery driver leaving. Whereby there have been damages, please mark this on your delivery notice and if possible arrange to make immediate contact with us. If you have signed for the item(s) and NOT marked any faults down, we may not be able to process a full refund of the original purchase cost.

In any instance, do remember that we are human behind the PC screen and that the best way is to talk to us, be honest and let us see if we can do whatever we can to help. There have been instances previously when we have had customers calling and blaming all sorts, remember, we have been established many, many years now, can look at an item and be able to tell what has really happened to it! So, honesty is the best policy and if you have damaged your item whilst moving it, failed to measure correctly and thought it to be a different colour/texture, you will find that we are more than happy to help and will not ever leave (knowingly) you with something that you really do not want, but just be honest.