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Feedback certificate
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Direct Furniture Online has been in existence since October 2008, selling a large selection of furniture & fittings. Our PowerSeller status was achieved on 11th July 2009. We pride ourselves on our helpful and efficent customer service. In our 100% feedback, nine out of ten of our customers mention our fast despatch & delivery.
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Company Details:
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Euroline Marketing |
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14 Bellshill Road
Castledawson
Magherafelt N. Ireland United Kingdom BT45 8HG
Value Added Tax Number: GB 744182631
Email: sales@directfurnitureonline.co.uk
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Terms & Conditions of Sale
At every stage in your order process you will be given clear instructions. You will receive automatic email notifications, initially order comfirmation followed by payment receipt then final email upon dispatch of your order.
Delivery service
We will deliver within the specified period quoted on the listing. Due to our low selling prices and delivery fees, we are unable to offer timed deliveries. Our carrier will not telephone ahead to book the delivery.
However if you are not at home when to carrier calls the driver will leave a card with a contact telephone number for you to agree a convenient date. This card must be responded to within 48 hours to avoid the item being returned to us hence creating a recharged delivery. Our carriers cannot offer any timed or Saturday deliveries.
Colours and shades
It is virtually impossible to 100% portray exact colours of products in a picture on the web. Simple things such as your monitor settings or particular lighting used while taking marketing photgraphs can have an affect.
Care of Furniture
Please avoid using furniture polishes; this will dry out some timbers. For best results please simply buff with a dry lint free cloth.
Damages
All damages must be reported by email within 24 hours and noted on the carriers delivery paperwork.
In case of faults or delivery damages it is essential that you contact us directly within any problems. Please do this by email via the contact member link on your eBay sale. This must be within 24 hours of delivery, please do not ask our carriers to arrange exchanges without emailing us as information is not always relayed back to us correctly.
Any damaged or faulty items may be repaired, replaced or refunded in line with our 7 day money back guarantee.
7 Day money back guarantee (Distance Selling Regulations)
Please Note: that all items purchased via buy it now or fixed sales are covered by the distance selling regulations.
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
WE ARE HAPPY TO REFUND PAYMENT ON UNUSED GOODS WITHIN 7 DAYS.
If you are not totally happy with your purchase please contact the seller by email within seven days of receipt. A full refund will be issued subject to the goods being returned unused or altered in any way. The goods must be returned in their original packaging with the original invoice included.
Buyer to pay return postage costs.
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