Terms & Conditions of Sale
TERMS OF SALE:
General
It is our policy to provide all relevant
information within the listing itself so we do not send end of auction
emails. Winning bidders / buyers will receive an email from eBay at the end
of the auction with confirmation of their order. Customers may proceed to
checkout and then make payment upon receiving this email. Customers should
ensure that the checkout includes the correct delivery address as this is
the address we will use.
Winning bidders are required to make payment
within seven days of the auction end. Customers who cannot meet this
requirement or need assistance in making payment are required to contact us
by email within two working days of the auction end. After this time, the
seller reserves the right to cancel the order and re-list the item.
Customers who fail to meet this requirement will be regarded as Non-Paying
Bidders and a report will be filed with eBay. Non-Paying Bidders will
receive negative feedback.
Consumer Protection
Goods sold over the internet are governed by
the The Consumer Protection (Distance Selling) Regulations 2000 ("the
Regulations"). However, customers are advised that goods sold at
auction are not covered by the Regulations.
"Buy it Now" sales will be governed by the
Regulations, but customers are advised that any equipment that is built to
order, such as a PC, is not subject to the "right to cancel". Customers are
advised to satisfy themselves that the item offered is suitable for their
needs before buying or bidding.
Elgibility to Bid
The seller reserves the right to block any
user from bidding on their auctions without assigning any reason for doing
so. This may apply to buyers who have a low feedback rating and/or a high
number of negatives and/or any non-paying buyer reports.
Suitability
All sales are final and it is the buyer's
responsibility to assess the suitability and compatibility of the item
before bidding. Please email if you require any further details prior to
bidding. Specifications provided in the item listing are based on
manufacturer's information. The seller does not warrant the suitability of
items for any specific or particular use and will not be responsible for any
direct or consequential losses incurred through the use of this item or the
inability to use this item. Customers are also responsible for ascertaining
whether the items offered are compatible with any hardware or software they
may already own. Returns will not, under any circumstances, be accepted on
the basis of suitability or compatibility. Once sold, returns will only be
accepted in the case of items that are defective or not as described and
then only if we have been advised of the defect or discrepancy within 3
working days of delivery.
Delivery
Information about delivery is provided in the
listing under the "Shipping" section. In the event that goods are not
shipped within the time indicated, the only remedy available to the buyer
will be cancellation of the order and a refund of monies paid.
Feedback & Correspondence
It is our policy to leave feedback for the
winning bidders of all our auctions. Buyers are also requested to provide
feedback for us. Although emails are monitored on a regular basis, it may
take up to 48 hours (working days) for customers to receive a reply to their
emails. The seller has made every effort to provide all relevant
information, either in the listing itself, the checkout page or on this
page. Customers will receive automated notification of winning bids from
eBay and confirmation of online payments etc. The seller will not provide
email confirmation of information that has been provided elsewhere. Buyers
are therefore requested not to request email confirmation of winning bid,
address, payment terms, payment received etc. as this makes it much more
difficult for the seller to maintain a high standard of service for all
customers. Further, customers are requested to ensure that the checkout
information includes their delivery address as this speeds up order
processing.
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Warranty, Service & Repair
Warranty
Warranty will be provided as stated in the listing. If no mention has been
made of warranty, then the item is sold "as seen" and no warranty is
provided. Items sold as seen will not be taken back under any circumstances.
Where items are supplied with a manufacturer's warranty, the customer may be
required to complete registration in order to qualify for warranty cover.
For items covered by manufacturer's warranty, the customer will be required
to contact the manufacturer directly for any support.
Return to base warranty will cover any defects
in materials and workmanship, but misuse or normal wear and tear are not
included. Customers will be responsible for bringing or sending defective
items to us and for collecting them after the service is complete. Items
sent in for repair or service for any reason will not be returned to the
customer unless adequate return postage has been provided.
The seller does
not warrant that the equipment on offer is suitable for use in conjunction
with existing hardware that the buyer may own. Further, any damage to the
equipment caused as a direct result of use with third party equipment is not
covered under warranty. We do not provide any software support with our PCs.
Customers are required to inform us of a fault as soon as possible after it
has been discovered, providing as much detail as possible about the nature
of the fault. The seller will first attempt to analyse and rectify the fault
by providing advice through email or over the telephone, for example by
asking the customer to change settings. If it is not possible to solve the
problem remotely, the equipment will need to be returned to base for further
examination. Equipment must not be sent in until the seller has issued an
authorisation email.
Customers who attempt to perform repairs, modifications or upgrades
themselves will void their warranty. This will apply even if the equipment
is referred to an "expert" of any kind. Customers are required to obtain
written authorisation from the seller before allowing any third party to
repair, modify or upgrade the hardware.
SUPPORT:
Free support will be provided by email only. The provision of telephone or
on-site support is at the sole discretion of the seller and may be
chargeable unless an appropriate warranty has been purchased. Buyer will be
made aware of any charges before the provision of such service. Support is
provided only for hardware related issues and support for software,
configuration or other non-hardware related issues may be chargeable. Seller
is not obliged to provide support of any kind for items supplied by third
parties and used in conjunction with the equipment supplied. If such support
is provided, it may also be chargeable.
"RETURN TO BASE":
RTB ("Return to Base") warranty does not include postage and packing costs
as per industry standard. Before making a decision to purchase from the
seller, the buyer should be aware that they will be fully responsible for
bringing or sending the machine to the seller, AND for arranging collection
and buyers are advised to consider the cost and/or time involved. Warranty
does not cover damage or loss of goods during transit, so purchasers must
take adequate insurance to cover against such eventuality. Goods sent back
for warranty repair must also be adequately packed and the seller will not
be responsible for damage caused as a result of inappropriate packing. For
this reason, customers are advised to keep all packing received with their
equipment.
The seller will endeavour to examine returned items and rectify faults
within the shortest time possible. However, it may take up to two working
weeks for items to be ready. In the event that identical equipment or
components are not available, the seller reserves the right to replace such
equipment or components with items or equivalent value and specification.
In the event that items are sent back for repair, but found subsequently not
to have been faulty, the buyer will be liable for a £25 service charge. In
certain instances, the item may not be covered by warranty, e.g. the
warranty may have expired or the fault may be due to misuse. In such
circumstances, the seller will quote the customer the cost of repairs before
commencing work and the equipment will not be returned until the repair
charges have been paid.
The seller reserves the right to sub-contract the servicing of equipment
supplied and the customer may be required to send the machine directly to
the sub-contractor.
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A
confirmed address is an address that has been reviewed by PayPal and
found to be safe based on information related to the address. For
example, a credit card billing address is confirmed because PayPal can
check that the address is the same as the address on file at the credit
card company. 
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