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We are a family owned Company - warehouse based with trade and retail outlets. Our customer orientated close knit team is dedicated to providing the very best in service and we are all genuine watersports enthusiasts. We all have first hand knowledge and experience in using the products we offer which means you get informed advice to make a better individual choice. We believe in honesty,transparency and everyone in the Company has a genuine desire to provide our customers with the very best products and service. Even with internet based sales we still offer individual service to every customer with personalised emails, correspondence and are happy to be on the end of a phone for those customers who value speaking to an individual.
From the experienced enthusiast to those of you taking up a sport or hobby for the first time, family groups, Kayak ,Canoe and Sailing Clubs as well as Watersports Activity Centres countrywide - we will make sure you have the best product for your chosen activity delivered with exceptional service.
With years of established trading in our field, our experienced team have the ability to negotiate excellent deals with the best Internationally known manufacturers and suppliers. You do not need to purchase in bulk to benefit from our truely competitive prices as every item we offer is discounted.
Delivery information: Our postage genuinely reflects what it costs to package & post the item to you. For your peace of mind proof of posting is ALWAYS obtained. Quality packaging will be used to protect your item in transit. We subsidise courier costs to discount larger orders and can track each consignment real time online. We offer a variety of postage or insurance options for your convenience .Just contact us for a quote for any regular Royal Mail postal service if not already quoted on the listing.We use International recognised FEDEX for all our courier dispatches.
Return policy: We have one policy on returns - the no problem policy. At Big Orange we believe that sizing and buying from our ecommerce sites should be worry and hassle free. We accept that you can't touch and feel the products we sell so we offer a full unconditional return/refund/replace guarantee.If you require a different size we will always exchange providing the item is returned to us in the same condition it was posted and that you contact us within 7 days of purchase. In this instance we ask that you kindly cover postage involved and email us prior to return to ensure a suitable exchange is available.EVERY effort will be made to ensure correct fit before you buy.We GUARANTEE that your item will be perfect and exactly as described. If this is not the case we offer a FULL no quibble immediate refund or replacement on return of the item to us. Contact us within 7 days of purchase and we will send you a stamped addressed envelope immediately so that you do not incur any cost.
 Contact information: We are delighted to answer any questions or give advice, without obligation, on any of our product range.Our telephone contact number is 01822 834705.If you would like to email we will respond to you promptly and with courtesy (usually within 4 hours 9 - 6 pm) just click on the email link at the top of this page for a quick and friendly response. Dispatch: We aim to dispatch items IMMEDIATELY upon the first working day after receipt of cleared payment(in some instances the same day of purchase if possible) We post every day of the week from Monday to Friday.Courier dispatch is available Monday to Friday with next working day delivery. Before 9am and before noon deliveries are available at a small additional cost.
Contact details
Telephone:- 01822 834705. Email:- sales@bigorangewatersports.co.uk Normal business hours: Monday to Saturday - 9 am - 6pm, Sundays 10am - 5pm. For your convenience, to pay for any item , Big Orange Watersports accepts all major UK Credit and Debit cards . Just call the sales hotline - 01822 8364705. If we are busy with another customer leave your name and contact number and we will get right back to you.
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