our mini-FAQ
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not getting hold of us?
We find that there are (very few) ebayers who send us emails direct but don't hear back from us and understandably wonder what's going on.
We do normally reply to all emails we receive within 24 hours (working days), but occasionally answering emails is a bit slower if we have to ship loads and if the shop itself is very busy. However, if you don't hear from us AT ALL, this is probably due to SPAM fileters incorrectly removing either your emails or ours. If you have this problem, please contact us via the eBay forms as this bypasses these email traps and your messgae is guaranteed to reach us.
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