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adaptorbig is part of adaptor_clothing Adaptorbig was born when Phil and Jo, who run one of eBay's prime menswear stores - adaptor_clothing, realised that there was a huge gap in the market for the bigger man. They realised that not all bigger men just want something in grey or brown off a market stall! In response to that adaptorbig was created, to provide the bigger guy with a more fashionable approach to his wardrobe! Adaptor Clothing is run by husband and wife team, Phil and Jo. Phil is has been involved in menswear since the age of 14 when he started Saturday work in his father's menswear shop. After many years of retailing and wholesaling in the 'bricks and mortar' sector of menswear, the potential for 'e-tailing' was recognised and Adaptor was born!! Jo has a background in nursing, and left a managerial post in the NHS to join Phil. Although Adaptor now reaches out to a Worlwide market, we are still a family business, and you are dealing with real people! Using well established contacts and by keeping overheads to a minimum, Adaptor is able to offer an unbeatable mix of quality, style, price and service. You and Us Our business has one fantastic asset, and that is YOU! Without you we don't exist. That is why we want you to be satisfied and come back for more, or tell your friends about us. That is why we will treat you courteously and fairly, all that we ask is that you treat us the same!! We have done our utmost to ensure that our site and ordering process is as quick and easy as possible. We have also put some useful info together to help you. All of our postage rates are now Per Order not Per Item. Therefore you only pay postage once no matter how many items your purchase. The More You Buy, The More You Save. Postage discounts/rates are worked out automatically during checkout. The rates are as follows: UK is £3.95 for the FIRST item, then all other items, on the same order, go for FREE. EUROPE is £9.95 for the FIRST item, then all other items, on the same order, go for FREE. REST OF THE WORLD is £14.95 for the FIRST item, then all other items, on the same order, go for FREE. Customs Information Local import duties maybe payable on receipt. Exchanges and Refunds We endeavour to supply only the highest quality product and believe you will be delighted with your product from Adaptor Clothing. However for your extra piece of mind all purchases are covered by our 14 day exhange or refund promise.So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible. If you return the product in it's original condition including tags & packaging, we will refund you any money that you have paid us for that product (sorry, but we don’t refund the charge made for the initial delivery to you), or provide you with a same cost alternative if required. You will need to pay for the return postage and the cost of re-sending an alternative back to you. If you return an item back to us that is faulty, which you did not order, or for any other reason that is our fault, we will pay for the cost of the reurn postage. If this happens please contact us first and we will let you know how you should send the item to us. To return an item please phone 01920 872903 begin_of_the_skype_highlighting              01920 872903      end_of_the_skype_highlighting (Mon - Fri) or email us at returns@adaptorclothing.com and you will be issued with a returns number. The returns number must be clearly marked on the outside of the package sent back to us. No returns will be accepted without this number clearly marked on the outside of the package. You can return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delvery method, one which requires a signature upon delivery. Due to Health and Hygiene reasons we are unable to accept returned underwear garments unless they are faulty. The above does not affect your statutory rights. Please note that items bought in ebay auction formats (as opposed to ebay Buy It Now) are subject to this policy at the discretion of Adaptor Clothing. Christmas shopping exchanges We hope that you will be doing some of your christams shopping with us and we obviously recommend that you do this as early as possible, so that you can be sure to get the items that you want for your friends and family. We obviously dont want to penalise you for shopping early so we have extended our normal exchange policy for your christmas shopping purchases. We obviously do hope that any items you buy will be suitable, but if for any reason the recipients are not happy with their gift, we will be happy to extend our exchange policy beyond the usual 14 days. Complaints/Congratulations We welcome any comments about our service - we obviously love to hear that we are doing a great job (which we hopefully do most of the time), but we also really need to hear if things really do hit the fan. We depend on you to tell us how we can improve on what we our doing - so, don't be backwards about coming forwards! Our aim is to deal with any problems and difficulties quickly and fairly. If you have any comments about anything we do or you feel your shopping experience was unsatisfactory please contact us at info@adaptorclothing.com telephone us on 00 44 (0)1992501616 , or fax us on 00 44 (0)1992 501616 , or write to us at the address below. Adaptor Clothing Unit 13, The Mead Business Centre, Mead Lane, Hertford, Hertfordshire, SG13 7BJ Contact Us PLEASE CONTACT US IF YOU HAVE A QUESTION, PROBLEM, ENQUIRY OR ARE REMOTELY UNSURE OF ANYTHING! WE WILL HELP!! Email: info@adaptorclothing.com Tel (Landline): 01992501616 Snail Mail: Adaptor Clothing Unit 13, The Mead Business Centre, Mead Lane, Hertford, Hertfordshire, SG13 7BJ Favourite Links Adaptor Clothing website adaptor_clothing on ebay FeedBacks User:at4267( 32)  Date:16-May-12 19:55:56 BST Praise: very pleased with the jacket User:johnbag1979( 251)  Date:16-May-12 19:48:31 BST Praise: As described User:sataevdmitriy( 29)  Date:16-May-12 19:32:36 BST Praise: Great Quality. Fast shiping. User:sataevdmitriy( 29)  Date:16-May-12 19:31:45 BST Praise: Very fast shiping. Great seller User:quadr0phenia( 12)  Date:16-May-12 19:08:28 BST Praise: brilliant item, highly recommended seller User:javasmile( 71)  Date:16-May-12 18:54:33 BST Praise: Excellent item,great communication arrived quickly - HIGHLY RECOMMENDED User:newsboy999( 59)  Date:16-May-12 18:28:34 BST Praise: top quality and made in ENGLAND, fast service,will shop again.thanks. User:10.bart( 180)  Date:16-May-12 18:03:42 BST Praise: Super e bayer! User:domhow( 236)  Date:16-May-12 17:06:58 BST Praise: Quality ebayer! Good coms, nice item and rapid delivery. User:lukasz8309( 26)  Date:16-May-12 16:50:21 BST Praise: cheers To see all feedback for this member, go to the Member Profile page.

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