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		The Set Top Box Shop

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ABOUT ME

Terms and Conditions

Note:- By clicking the buy it now button you are accepting our terms and conditions and are responsible for reading the full item listing, including the instructions and accepted payment methods listed.

Green Tick Payment is to be made within 3 days of winning the item.

Green Tick If for any reason this is not possible please contact us- We do use automated systems that will leave an unpaid strike if no contact is made.

Green Tick Note:- If your credit/debit card expires within your Paypal account then the payment will come up as a 'Echeque' - This could delay despatch of your order by 14 days, whilst Paypal process your payment through your bank.

Green Tick We aim to despatch your items within 12 hours of payment being received- you will receive an automated email when items are despatched.

Green Tick Our responsibilty is to make sure you receive your item in fully working condition in a reasonable time- all items are fully insured.

Green Tick Your responsibilty is to provide any information we may require to investigate any lost/damaged items etc- this includes retaining and making available any packaging etc, and responding to any enquiries in a timely manner.

Green Tick My consignments are 'self insured' and should any go missing/lost then a replacements will be sent once the item is confirmed as lost (i.e. via track/trace system). The cost of this insurance is included in my postage/handling charge.

Green Tick Collection of goods: Please do NOT assume you can collect goods as they are quite often shipped via other sources and not held in my Dunstable premises. Generally only 'BUY IT NOW' items can be collected and this is on the condition that you ASQ me first to agree on a acceptable time. 'Normal' auctions because they are packed ready for sending prior to the auction end generally CANNOT be collected.

PAYPAL Payment

I welcome Paypal with one condition - Green Tick DO NOT ask me to send the item to a different address than that shown on the Paypal payment (ie do NOT send a different address in the 'notes' field-add the address to you Paypal account). Any address submitted via the notes field will be ignored.

Warrenty and Returns

A 12 month Return To base Warranty is provided on all new items.

Green Tick If within the period the item becomes faulty the buyer will return the item at their cost and then we will either repair, replace or refund the purchase price of the item.

Green Tick If the buyer prefers a refund then the amount refunded will be less the original delivery charge. If we find that the item was not faulty then the buyer will have to pay for the postage cost for returning the item to the buyer.

Green Tick For second hand/ex-demonstration items the warranty is 90 days unless indicated in the listing as 'For spares only' or 'Faulty'.

Returns Policy-Damaged and Incorrect Goods

If any item purchased from us is found to be damaged, faulty or is not what you ordered, it may be returned to us for a full refund of the price paid and all delivery costs paid provided you notify us following receipt of the goods.
You must notify us, by either, telephone, letter, fax or email that you wish to return the goods and specify the reason.
You must not return the goods until we have contacted you and agreed with you how they are to be returned.

Note:-

In most cases we can supply a FREEPOST return label for your use.

Cooling-off Period

If you are a consumer in the UK or EU then you have the statutory right under the Distance Selling Regulations (DSR) 2000 and the Consumer Protection (Distance Selling) Directive 97/7/EC to a 7 day-cooling off period during which time you may cancel your contract and return the goods for a full refund. The cooling off period begins as soon as the order has been made and ends seven working days after you receive the goods.
To exercise this right you must inform us before the end of the cooling-off period in writing that you wish to return the goods for a refund.
You are under a duty to take reasonable care of the goods and to return them to us undamaged.
You are liable to return them to us at your own cost unless they were also faulty or damaged on receipt (see above) in which case we shall pay such costs.
We may charge for the direct costs of recovering the goods if, on request, you do not return them; this will not be more than the direct costs of recovery, such as postage or, for larger items, the cost of a van collection.
We shall return all money paid within 30 days of you returning the goods.

Note:-The right to return the goods does not apply to:

Goods where we have notified you that we have formulated them specifically on your behalf.
The cooling-off period does not apply to business or trade customers or any customers from outside the EU. At our sole discretion, we may agree to accept unwanted goods on return, but we reserve the right to make a restocking charge in addition to the cost of returning the goods to us to cover any expenses or in otherwise disposing of them.

Shipping Information

For smaller items upto 2kgs- Royal Mail :We have simplfied our shipping rates and now charge either a single standard rate for items worth under £39 throughout UK and Europe or items will be supplied on FREEPOST Terms. (See listing for details)

For items being sent outside of Europe a small supplement would apply. For items over £39 a small difference would be payable between UK and Europe.

Green Tick Single European Postage Rate (inc UK and all of Europe).

Green Tick We ship Worldwide.

Green Tick Items despatched every day.

Parcelforce Logo

Green Tick For larger items over 2kgs - Parcelforce : We have negotiated a single rate of £10.99 for Parcelforce 48 -

Green Tick This Includes Highlands , Islands, Isle Of Man , Channel Islands (Jersey and Guernsey), Northern Ireland .

Green Tick No shipping surcharges for UK destinations.

Green Tick Upgrade to to Parcelforce 24 (Next Day) or Parcelforce AM
available in many cases-see listing details.

Green Tick For larger items being sent via courier the shipping cost for European and Worldwide destinations is shown on each auction .

Green Tick We ship worldwide.

Green Tick All items over 2kgs sent via trackable courier -Track at http://www.parcelforce.com

Contact Information (Supplied under the relevant provisons of the Welsh Language Act 1993)

mae angen y manylion hyn o dan Ddeddf Enwau Busnes 1985 a'r Deddfau Cwmnïau CANOLFAN HYGLYW-GWELED DE CYMRU CYFYNGEDIG cofrestrwyd yng Nghymru a Lloegr Swyddfa Gofrestredig: ELIZABETH CLOSE un deg pump LEWIS STREET PENTRE morgannwg ganol CF41 7LE Rhif cofrestru: 03052563.

All Telephone enquiries: 07905 964040

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